Julissa Calvo
San benito
Summary
Developed key problem-solving and communication skills in fast-paced environment, with focus on resolving complex issues efficiently. Skilled in analyzing situations, identifying root causes, and implementing effective solutions. Seeking to transition into new field where these transferrable skills can drive positive outcomes and improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Walmart
03.2025 - Current
- Resolved customer issues through effective communication and problem-solving techniques.
- Resolved customer and store complaints about spark drivers
- deactivated accounts with serious accusations
- Maintained up-to-date knowledge of policies to ensure compliance during resolutions.
Senior Resolution Cordinator
Walmart
09.2023 - 03.2025
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Evaluated driving routes and maps to find shorter routes to expedite delivery time.
- Offered individualized support to drivers from point of contact to delivery.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- I also assisted in the Amelia persona project in veryfing spark drivers Ive also been a SME in helping train new agent hires in my current position as a delivery support agent various of times
customer service rep
Qualfon, Dialog Direct
09.2022 - 01.2023
- Temporary Customer Service Representative
- Managed a high volume of inbound and outbound calls.
- Handled customer inquiries and complaints in a professional manner.
- Provided excellent customer service through multiple communication channels.
- Resolved customer issues efficiently and effectively.
- Proven track record of effectively managing patient enrollment in Medicare plans.
Education
High School Diploma -
Elsa High School
Project Management Cetficate - undefined
espellman
10.2025
Skills
- Information Collection
- Document Preparation
- Verbal Communication
- Multitasking
- Friendly, Positive Attitude
- Problem-solving
- Adaptability
- Critical thinking
- Analytical skills
- Conflict resolution skills
Certification
Digital Intelligence
LANGUAGES
Spanish
Advanced
Timeline
Resolution Specialist
Walmart
03.2025 - Current
Senior Resolution Cordinator
Walmart
09.2023 - 03.2025
customer service rep
Qualfon, Dialog Direct
09.2022 - 01.2023
Project Management Cetficate - undefined
espellman
High School Diploma -
Elsa High School