JULISSA CHRISTOPHER
Hialeah,FL
Summary
Seeking a challenging career position where my member service talents can be effectively utilized. A company offering long-term opportunities for professional growth and advancement in recognition
Overview
16
16
years of professional experience
Work History
Pharmacy Customer Care Specialist
SelectRx
06.2022 - 12.2022
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Ability to manage multiple priorities with effective time management.
Contact Tracer/Contact Investigator
Maximus
07.2020 - 03.2021
- Place phone calls to newly diagnosed patients and potentially exposed people
- Educate contacts on approved protocol to reduce the risk of spread
- Collect and document necessary information into a CRM
- Protect patient privacy
Referral Specialist
Centene, Superior Health Services
Sunrise, FL
03.2017 - 07.2020
- Assist in monitoring utilization of medical services to assure cost effective use of medical resources through processing prior authorizations
- Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list
- Verify eligibility and benefits
Material Coordinator Clerk
All, Univita
09.2006 - 07.2015
- Assisted customers with delivery status, tracking orders and scheduling/coordinating deliveries with dispatch
- Confirmed patient demographic and verified insurance eligibility
- Followed HIPPA regulations to maintain confidentiality of patient information
- Approved orders processed by team coordinators (QA)
Education
High School Diploma -
George Washington
Skills
- COMMUNICATION/ SKILLS
- Great verbal and Written Communication, Strong customer service skills, Computer Proficiency Microsoft Word, Outlook, Excel, Problem Solving, and Multi-tasking, ability to work in a remote team, Work Prioritization, Bilingual Spanish speaking, Over 10 years experience
References
REFERENCES
REFERENCE AVAILABLE UPON REQUEST
Timeline
Pharmacy Customer Care Specialist
SelectRx
06.2022 - 12.2022
Contact Tracer/Contact Investigator
Maximus
07.2020 - 03.2021
Referral Specialist
Centene, Superior Health Services
03.2017 - 07.2020
Material Coordinator Clerk
All, Univita
09.2006 - 07.2015
High School Diploma -
George Washington
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