Jennifer Julissa Contreras

• Welcoming customers warmly as they enter the store. Proactively assisted over 20 customers per hour and identifying optimal solutions for their personal and business needs. Developed innovative solutions for uniquely sized packages, ensuring compliance with shipping regulations. Defined and communicated clear and realistic expectations to customers regarding their shipping experience in person, over the phone, and in emails. Being able to ensure our clients that their data is always protected and any sensitive information we receive is never kept.. Also faxing and scanning of documents and being able to handle complex print jobs, including those with up to 115 pages.

• Present an extensive range of samples, accompanied by detailed flavor descriptions and combination suggestions for each sample, managed high-volume nights often exceeding 250 customers from sporting events and concerts, ensuring timely service, cultivated customer relationships by promoting rewards program sign-ups and encouraging repeat visits.

• In high pressure situations, demonstrated exceptional patience and professionalism, effectively resolving customer concerns and consistently ensuring positive outcomes. Responded efficiently and practically to emergencies, crises, or unexpected problems during shifts.

Demonstrated strong organizational skills by creating lesson plans, preparing course materials, making sure students understood how essential mathematics is in their everyday life. Also helped students understand any and all feedback whether it was positive or negative. The goal was ultimately to not give up when the material became difficult and consistently practiced whatever their needs may have been.

Worked with the general public to help them find programs to attend, finding different genres of books and how to use library technology. Also offered to volunteer storytelling to children ages 0-12.