Julissa Cruz
Oak Creek,USA
Summary
Enthusiastic professional with a strong work ethic and over five years of experience in fast-paced, detail-oriented environments. Dedicated to providing exceptional hospitality and contributing positively to a strong team.
Overview
5
5
years of professional experience
Work History
Ramp Agent
United Airlines
Milwaukee, USA
06.2026 - Current
- Operated ground support equipment to assist in aircraft operations.
- Assisted passengers with inquiries and supported flight crew to ensure passenger satisfaction.
- Collaborated with team members to improve workflow efficiency to work fast and efficiently.
- Handle high-pressure situations, promptly managing multiple tasks while maintaining excellent service standards.
Independent Contractor
Self Employed
Oak Creek, USA
10.2023 - Current
- Developed customized solutions for clients, enhancing service delivery and client satisfaction.
- Maintain professionalism, discretion, and reliability to build strong client relationships.
- Delivered professional, customer-focused service resulting in positive feedback.
- Delivered customer-focused service, receiving positive feedback that highlighted commitment to client needs.
Lifeguard
Bear Paw Adventure Park
Caledonia, USA
07.2022 - 07.2023
- Assisted during emergencies, ensuring safety while maintaining calm demeanor.
- Delivered friendly customer service, effectively addressing guest concerns.
- Maintained cleanliness of pool area and facilities to enhance guest experience.
Line Worker and Server
Qdoba Mexican Eats
Oak Creek, USA
08.2021 - 10.2022
- Delivered friendly, attentive customer service while managing multiple priorities in a high-volume environment.
- Resolved guest concerns calmly and professionally, maintaining brand standards and customer satisfaction.
- Collaborated with team members to create positive guest experiences.
Education
Diploma -
Oak Creek High School
Oak Creek, WICPR, APR, And First Aid Certification - Lifeguard Training
Ellis And Associates
Racine, WISkills
- Attention to detail
- Team collaboration
- Verbal communication
- Client relationship building
- Conflict resolution
- Organizational skills
- Dependability
- Workflow efficiency
Timeline
Ramp Agent
United Airlines
06.2026 - Current
Independent Contractor
Self Employed
10.2023 - Current
Lifeguard
Bear Paw Adventure Park
07.2022 - 07.2023
Line Worker and Server
Qdoba Mexican Eats
08.2021 - 10.2022
Diploma -
Oak Creek High School
CPR, APR, And First Aid Certification - Lifeguard Training
Ellis And Associates