Julissa Diaz
Spring,Texas
Summary
Discerning Shipping Supervisor with 2 year history of managing teams up to 5 employees in warehouse settings. Proven to effectively coordinate high-volume shipping needs and liaise with freight carriers to minimize delays. Excellent command of shipping documentation, processes and regulations.
Overview
6
6
years of professional experience
Work History
Shipping Supervisor
Electronics Value Recovery
11.2019 - 03.2023
- Pulled, verified, and packaged items for shipment.
- Supervised shipping team of 5 employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected loading operations for improvements in efficiency and safety.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Managed shipping and receiving activities for company with up to 100 orders processed daily.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Customer Service Cashier
Cricket Wireless
05.2017 - 10.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Milford Mill Academy
Baltimore, MDSkills
- Budget Administration
- Outgoing Shipments Oversight
- Office Cleaning
- Materials Movement
- Shipping and Receiving
- Team Leadership
- Crew Supervision
- Monthly Audits
Languages
Spanish
Native or Bilingual
Timeline
Shipping Supervisor
Electronics Value Recovery
11.2019 - 03.2023
Customer Service Cashier
Cricket Wireless
05.2017 - 10.2018
High School Diploma -
Milford Mill Academy
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