Julissa Haines
McKinney,TX
Summary
Support professional with robust background in providing comprehensive support and resolving issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
14
14
years of professional experience
Work History
Invoice Support Specialist I
Genea Energy Partners
07.2022 - 04.2024
- Accurately enter meter readings and billing information
- Accurately enter main utility information and other billing and usage information into a variety of reports / formats
- Communicate with customers regarding abnormalities with readings/utility rates entered in the various systems / reports.
- Create excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to customers. With a team average of over 20k statements generated monthly.
- Track stage of assignments.
- Screen and respond to customer calls coming in regarding submeter billing inquiries.
- Provide courteous and helpful direction for clients to the party that they need to speak with
- Assist with research related to rates required for invoice generation.
- Provide training to entry-level team members as needed.
- Participate in company / team meetings.
- Assist with efforts to streamline processes.
- Perform other related duties as assigned by management.
Accounts Payable Specialist
Hyper Networks LLC
08.2020 - 07.2022
- Reconcile bank and credit card statements
- Interact with other departments internally to follow-up on vendor invoice issues and discrepancies.
- Enforce accounts payable policies and procedures.
- Respond to vendor inquires.
- Process payments Check/ACH/Wire/EFT
- Maintain vendor files and accounts payable documentation.
- Process Purchase Orders
- Review vendor statements, research and resolve discrepancies.
- Maintain records in business system
- Assist in CRM database clean-up and updating
- Assist with Zoho Desk tickets
- Produce monthly reports in various systems
- Assist with month end closing
- Provide support documentation for audits
- Participate in team meetings with weekly updates on finances and active customer accounts
- Assist with various projects as assigned by Management
- Process 300+ invoices monthly through SAP Concur
Public Safety Dispatcher
City of Edmond
08.2019 - 03.2020
- Dispatch emergency calls to fire and police responders.
- Monitor and transmit all radio communications.
- Coordinate emergency requests.
- Dispatch and call-out Public Works/Utilities emergency crews.
- Enter information in CAD. Utilize OLETS/NCIC system to query and enter data.
- Maintain various logs; hotsheet, wrecker, OLETS/NCIC, repossessions, house checks as well as performing any other job-related duties as required or assigned.
- Receive both emergency and non-emergency calls to ascertain the nature of business and direct it to appropriate authority for disposition.
Office Assistant
Air Comp Helicopter Services
06.2014 - 08.2019
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Wrote professional business correspondence.
- Scheduled appointments and maintained a master calendar.
- Managed incoming and outgoing calls.
- Received and screened a high volume of internal and external communications, including email and email.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Represented office personnel and company brand in regular client correspondence.
Legal Receptionist
Law Office of Bruce V. Malkenhorst Jr.
10.2010 - 06.2014
- Prepared legal memos and other documents under the guidance of staff attorneys.
- Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.
- Processed summons, subpoenas, appeals and motions.
- Photocopied all correspondence, documents and other printed materials.
- Assisted in maintaining department attorney personnel files with the utmost confidentiality.
- Maintained office supplies by checking stocks and placing orders.
- Coordinated and scheduled meetings and telephone conferences.
- Acted as liaison between clients, vendors and attorneys.
- Drafted and typed grammatically correct office memos.
- Met incoming clients with a professional approach and provided friendly, knowledgeable assistance.
- Responded to telephone inquiries from clients, vendors and the public.
Education
High School Diploma -
Villa Park High School
01-2007
Certified Nursing Assistant - undefined
ProCareer Academy
01-2024
P.O.S.T Public Safety Dispatcher Certification - undefined
Golden West College
01-2018
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Recordkeeping skills
- Escalation handling
- Ticket management
- Helpdesk operations
- Relationship building
- Documentation and reporting
- Issue resolution
Timeline
Invoice Support Specialist I
Genea Energy Partners
07.2022 - 04.2024
Accounts Payable Specialist
Hyper Networks LLC
08.2020 - 07.2022
Public Safety Dispatcher
City of Edmond
08.2019 - 03.2020
Office Assistant
Air Comp Helicopter Services
06.2014 - 08.2019
Legal Receptionist
Law Office of Bruce V. Malkenhorst Jr.
10.2010 - 06.2014
Certified Nursing Assistant - undefined
ProCareer Academy
P.O.S.T Public Safety Dispatcher Certification - undefined
Golden West College
High School Diploma -
Villa Park High School