Julissa Hendricks
Bronx,NY
Summary
Health Care and Customer Service professional seeking a position where I can utilize my well-honed patient care skills and apply tailored and effective customer service to every individual I encounter. I am dependable, hard-working, easily work alongside others, detail-oriented and motivated.
Overview
5
5
years of professional experience
Work History
Kennel Attendant
Lifeline Animal Project
06.2021 - 05.2022
- Walk, feed, and train dogs; lead customers through kennel walk-through; administer medication; assist vets and techs; collect samples and report to vets; admit and release boarding animals.
Customer Service Team Lead
Party City
08.2020 - 04.2021
- Communicated with customers to provide resolutions; hired and trained employees; boosted sales; increased customer satisfaction; responsible for opening and closing duties.
Patient Care Representative
Urgent Care City MD
12.2018 - 01.2020
- Verified and educated patients on insurance; handled 80-120 calls per day; performed transactions; communicated with insurance companies; scheduled appointments; assisted with billing resolution.
Customer Service Representative
Junk A Car
06.2017 - 12.2019
- Developed phone handling procedures; resolved complaints; assisted customers; managed recruitment; met sales goals; participated in training.
Education
Diploma -
Roosevelt Highschool
06.2006
Security License -
Manhattan Educational Opportunity Center
01.2001
Skills
- Patient Service
- Administrative Lead
- EMR Systems
- Customer Service
- Strong Leadership Qualities
- Adaptability
- Team Player
- 55 WPM
Timeline
Kennel Attendant
Lifeline Animal Project
06.2021 - 05.2022
Customer Service Team Lead
Party City
08.2020 - 04.2021
Patient Care Representative
Urgent Care City MD
12.2018 - 01.2020
Customer Service Representative
Junk A Car
06.2017 - 12.2019
Diploma -
Roosevelt Highschool
Security License -
Manhattan Educational Opportunity Center
Similar Profiles
KA'LA HUDSONKA'LA HUDSON
Animal Care Lead at Lifeline Animal ProjectAnimal Care Lead at Lifeline Animal Project
NAJAYYAH HILLNAJAYYAH HILL
Animal Care Specialist at Lifeline Animal ProjectAnimal Care Specialist at Lifeline Animal Project
Journee WilliamsJournee Williams
Veterinary Assistant Intern at Lifeline Animal ProjectVeterinary Assistant Intern at Lifeline Animal Project