Julissa Hendricks
Bronx,NY
Summary
Health Care and Customer Service professional seeking a position where I can utilize my well-honed patient care skills and apply tailored and effective customer service to every individual I encounter. I am dependable, hard-working, easily work alongside others, detail-oriented and motivated.
Overview
5
5
years of professional experience
Work History
Kennel Attendant
Lifeline Animal Project
2021.06 - 2022.05
- Walk, feed, and train dogs; lead customers through kennel walk-through; administer medication; assist vets and techs; collect samples and report to vets; admit and release boarding animals.
Customer Service Team Lead
Party City
2020.08 - 2021.04
- Communicated with customers to provide resolutions; hired and trained employees; boosted sales; increased customer satisfaction; responsible for opening and closing duties.
Patient Care Representative
Urgent Care City MD
2018.12 - 2020.01
- Verified and educated patients on insurance; handled 80-120 calls per day; performed transactions; communicated with insurance companies; scheduled appointments; assisted with billing resolution.
Customer Service Representative
Junk A Car
2017.06 - 2019.12
- Developed phone handling procedures; resolved complaints; assisted customers; managed recruitment; met sales goals; participated in training.
Education
Diploma -
Roosevelt Highschool
06.2006
Security License -
Manhattan Educational Opportunity Center
01.2001
Skills
- Patient Service
- Administrative Lead
- EMR Systems
- Customer Service
- Strong Leadership Qualities
- Adaptability
- Team Player
- 55 WPM
Timeline
Kennel Attendant
Lifeline Animal Project
2021.06 - 2022.05
Customer Service Team Lead
Party City
2020.08 - 2021.04
Patient Care Representative
Urgent Care City MD
2018.12 - 2020.01
Customer Service Representative
Junk A Car
2017.06 - 2019.12
Diploma -
Roosevelt Highschool
Security License -
Manhattan Educational Opportunity Center