Julissa Landin
Aurora,IL
Summary
Proven leader in customer service and warehouse operations, adept at resolving high-stress situations and enhancing customer loyalty for DHL Supply Chain. Excelled in supervising teams, optimizing workflow, and implementing efficient shipping procedures. Skilled in problem-solving and critical thinking, significantly improving operational efficiency.
Overview
29
29
years of professional experience
Work History
Customer Service Supervisor
DHL Supply Chain
07.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Lead
United Facilities Inc.
06.1995 - 04.2014
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Planned outbound loads for daily warehouse production.
Education
Eagle Pass High School
Eagle Pass, TX1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Supervisory Experience
- Shipping and receiving
- Warehouse Operations
- Load Planning
- Shipping procedures understanding
Timeline
Customer Service Supervisor
DHL Supply Chain
07.2015 - Current
Warehouse Lead
United Facilities Inc.
06.1995 - 04.2014
Eagle Pass High School