Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julissa Martinez

Orlando

Summary

Versatile professional with a diverse background in lifeguarding, recreation management, hospitality, and education. Experienced in ensuring safety and providing exceptional service in dynamic environments. Skilled in customer relations, team leadership, and classroom management. Proficient in adapting to various roles and responsibilities, with a proven ability to excel in fast-paced and challenging settings. Strong interpersonal and communication skills complemented by a commitment to delivering outstanding results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kelly Education
11.2023 - Current
  • Implemented lesson plans provided by regular classroom teachers, ensuring continuity in students' education.
  • Managed classroom dynamics and behavior effectively to maintain a conducive learning environment.
  • Enforced school policies and procedures, promoting a safe and respectful classroom environment.
  • Adapted teaching strategies and materials to accommodate different learning styles and abilities.

Substitute Teacher

Osceola County School District
08.2017 - 11.2023
  • Developed strong rapport with students, parents, and fellow educators to create a supportive learning environment.
  • Managed classroom behavior effectively to maintain an optimal learning atmosphere for all students.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities.

Host

Applebee's
05.2022 - 08.2022
  • Greeted and warmly welcomed guests upon arrival, providing a positive first impression of the establishment.
  • Managed reservations, seating arrangements, and waitlists efficiently to optimize table turnover and guest satisfaction.
  • Communicated effectively with guests, providing accurate wait times and addressing any inquiries or special requests.
  • Collaborated with management to develop and implement strategies for improving guest experience and optimizing restaurant operations.

Lifeguard/ Recreation Attendant

Fantasy World Resort
05.2018 - 08.2019
  • Supervised and trained childcare/recreation staff, ensuring they adhere to hotel policies and procedures.
  • Developed and implemented age-appropriate activities and programs for children, tailored to their interests and developmental needs.
  • Managed scheduling and assignments for childcare/recreation staff, optimizing coverage and efficiency.
  • Acted as a point of contact for parents/guardians, addressing inquiries, concerns, and feedback regarding childcare/recreation services.
  • Conducted regular evaluations of childcare/recreation programs and staff performance, providing feedback and recommendations for improvement.

Team Member

Zaxbys Resturant
07.2016 - 06.2017
  • Assigned tasks and delegated responsibilities to team members, optimizing productivity and workflow.
  • Monitored inventory levels and product availability, coordinating with management to replenish supplies as needed.
  • Assisted in managing cash handling procedures, including cash register operation, deposits, and reconciliations.
  • Resolved customer complaints and concerns promptly and professionally, striving to ensure customer satisfaction.
  • Ensured compliance with company policies and procedures, including food safety regulations, sanitation standards, and employee conduct.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-2017

Skills

  • Leadership
  • Problem Solving
  • Time Management
  • Organization and Adaptability
  • Classroom Management

Certification

First Aid/CPR/AED

Timeline

Substitute Teacher

Kelly Education
11.2023 - Current

Host

Applebee's
05.2022 - 08.2022

Lifeguard/ Recreation Attendant

Fantasy World Resort
05.2018 - 08.2019

Substitute Teacher

Osceola County School District
08.2017 - 11.2023

Team Member

Zaxbys Resturant
07.2016 - 06.2017

Associate of Arts - General Studies

Valencia College

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Julissa Martinez