Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julissa Mata

El Paso,TX

Summary

Results-driven individual with substantial experience in customer service and sales. Proven success in achieving sales goals and providing timely, accurate, and helpful customer service. Skilled in managing customer inquiries and resolving issues professionally and courteously.

Overview

6
6
years of professional experience

Work History

Financial Consultant

Nusenda Credit Union
El Paso, Texas
05.2025 - Current
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
  • Processed loan applications and prepared relevant documents for approval.
  • Ensured compliance with state and federal banking regulations through regular reviews.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.

Universal Experience Representative

First Light Federal Credit Union
El Paso, TX
06.2023 - 05.2025
  • Assists members in a branch setting or by using virtual technology. A UER I is responsible for providing exceptional service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs. A UER I is responsible for a variety of services including but not limited to performing opening, closing accounts, renewing certificate accounts, transactions, and assisting members with financial education. Responsible for educating members on Credit Union technology.

Third Key Manager

Conns Homeplus
El Paso, TX
09.2021 - 03.2023
  • Trained and supervised new employees on policies, procedures, and job duties.
  • Developed effective relationships with vendors to ensure timely delivery of merchandise at competitive prices.
  • Provided guidance and direction to subordinates on how best they can perform their job duties effectively and efficiently.
  • Provided exemplary customer service and support to customers, staff, and management.

Sales Associate

Conns Homeplus
El Paso, TX
11.2019 - 03.2023
  • Customer Service
  • Greet customers warmly and assist them in finding products that meet their needs.
  • Promote sales and upsell additional products to meet store targets.
  • Achieve sales goals and contribute to meeting team objectives.
  • Maintain an understanding of current sales promotions and offers.
  • Process returns, exchanges, and refunds according to company policies.
  • Maintain accuracy in handling cash, credit card transactions, and receipts.
  • Work closely with fellow team members to achieve store objectives.
  • Build strong customer relationships to encourage repeat business and customer loyalty.

Education

Associate in Arts (A.A.) -

El Paso Community College
El Paso
05.2017

Bachelor of Arts (B.A.) - Multidisciplinary Studies

University of Texas At El Paso
El Paso, TX, US
12.2024

Master of Arts - Multidisciplinary Studies

The University of Texas At El Paso
El Paso, TX

Skills

  • Goal-oriented mindset
  • Customer support
  • Staff training
  • Conflict resolution
  • Team building

Languages

Spanish Native

Timeline

Financial Consultant

Nusenda Credit Union
05.2025 - Current

Universal Experience Representative

First Light Federal Credit Union
06.2023 - 05.2025

Third Key Manager

Conns Homeplus
09.2021 - 03.2023

Sales Associate

Conns Homeplus
11.2019 - 03.2023

Associate in Arts (A.A.) -

El Paso Community College

Bachelor of Arts (B.A.) - Multidisciplinary Studies

University of Texas At El Paso

Master of Arts - Multidisciplinary Studies

The University of Texas At El Paso

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