Julissa Mendoza
Summary
Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Planned Parenthood Of Illinois
10.2023 - 01.2024
I was a CMA level 3 at a planned parenthood clinic I directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
CREW MEMBER
Dunkin Donuts
09.2022 - 10.2023
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
FRONT END
Costco
10.2021 - 02.2022
- Coached and mentored team members to ensure proper performance and customer relations skills
- Planned, organized, and controlled operations of front-end area
- Kept checkout areas clean and organized by delegating tasks to team members
- Greeted customers entering store, responding promptly to needs
Education
ASSOCIATE IN SCIENCE (A.S.) - NURSING
Morton College
05-2026
Skills
- Food Preparation And Safety
- Time Management
- Valid Driver's License
- Cash Handling
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Sterilization techniques
Certification
1.Certified Medical Assistant
2.American Heart Association Basic Life Support (BLS) – American Heart Association.
Languages
Spanish
Professional Working
Timeline
Certified Medical Assistant
Planned Parenthood Of Illinois
10.2023 - 01.2024
CREW MEMBER
Dunkin Donuts
09.2022 - 10.2023
FRONT END
Costco
10.2021 - 02.2022
ASSOCIATE IN SCIENCE (A.S.) - NURSING
Morton College
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