Elaine Bateman
Certified Medical Assistant
East Falmouth
Summary
Currently A Certified Medical Assistant, with 5+ years of experience in customer service and time management, excelling in organizational and cash handling skills. Demonstrates a strong ability to enhance customer satisfaction through efficient service delivery and effective communication. Committed to leveraging skills in order processing and food safety to ensure high-quality service and operational excellence.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Mashpee Family Medicine
Mashpee
06.2025 - Current
- Room patients and obtain accurate vitals, medical histories, and chief complaints
- Prepare patients for exams and assist providers with procedures and minor treatments
- Administer injections, vaccines, and medications per provider orders and protocols
- Perform EKGs, phlebotomy, specimen collection, and point-of-care testing
- Manage clinical documentation and workflows using EMR systems (Epic/CareTracker)
- Process prescription refills, prior authorizations, and pharmacy communications
- Coordinate labs, imaging orders, referrals, and follow-up care
- Triage patient concerns via phone and patient portal, escalating appropriately
- Maintain exam room readiness, infection control standards, and supply inventory
- Provide compassionate, efficient patient care in a fast-paced primary care setting
Baker's Assistant
Cupcake Charlies
Mashpee
03.2024 - 04.2025
- Assisted customers with selections, enhancing satisfaction and fostering a welcoming environment.
- Prepared frosting and batter, ensuring consistent quality and taste in all products.
- Managed cash register using POS system, maintaining accurate financial records.
- Closed store following guidelines, ensuring security and readiness for next business day.
Childcare
Neighborhood
Upper Cape Cod
09.2017 - 01.2025
- Provide nurturing care for children aged 0-12, enhancing their cognitive and social growth.
- Ensure a safe, organized space, meeting parental expectations and fostering development.
- Collaborate with parents to support children's milestones and maintain a secure environment.
- Cultivated nurturing relationships with children, enhancing emotional security and fostering trust in a home care setting.
Door Dash Driver
DoorDash
Falmouth
02.2023 - 01.2024
- Ensure timely delivery of food and beverages, enhancing customer satisfaction.
- Maintain safe driving practices, contributing to a reliable service.
- Utilize navigation tools for efficient route planning, reducing delivery times.
- Communicate effectively with customers to resolve delivery issues swiftly.
- Adapt to dynamic schedules, ensuring consistent service quality.
Instacart Shopper
Instacart
Falmouth
02.2023 - 01.2024
- Efficiently shop and deliver groceries, ensuring timely and safe service for Instacart customers.
- Enhance customer satisfaction through reliable and prompt grocery delivery.
- Utilize navigation and time management skills to optimize delivery routes.
- Address and resolve customer inquiries, ensuring a positive shopping experience.
- Contribute to team goals by maintaining high delivery accuracy and speed.
- Executed efficient shopping and delivery processes, ensuring timely service and enhancing customer satisfaction through reliable order fulfillment.
Dietary Aide
Royal Health Group
Cotuit
11.2023 - 01.2024
- Prepared and served meals to residents, enhancing dining experience and promoting social interaction.
- Cultivated positive interactions with residents, enhancing their dining experience and promoting a warm, community-focused atmosphere.
- Executed meal preparations efficiently, ensuring timely service and contributing to a 100% satisfaction rate among residents.
- Maintained rigorous cleanliness standards, aligning with health regulations and significantly reducing safety incidents.
- Worked closely with kitchen staff to streamline meal service, improving workflow and reducing wait times for residents.
Hotel Receptionist
Seadar Inn
Harwich
07.2021 - 06.2023
- Welcomed guests, ensuring their needs were met, enhancing guest satisfaction.
- Handled reservations efficiently, improving booking accuracy and customer service.
- Kept lobby organized, creating a comfortable and inviting atmosphere for guests.
- Delivered exceptional guest service by promptly addressing inquiries, fostering a welcoming environment that enhanced overall customer satisfaction.
- Streamlined reservation processes, improving efficiency and reducing wait times while accommodating diverse guest needs.
- Coordinated with housekeeping and maintenance teams to ensure prompt room readiness, contributing to positive guest experiences and repeat visits.
- Maintained accurate records of guest check-ins and check-outs, ensuring smooth operations and compliance with hotel policies.
- Cultivated strong relationships with guests, enhancing loyalty through personalized service and attention to detail.
Crew Member
Dunkin Donuts
Sandwich
02.2021 - 01.2023
- Efficiently greeted and served customers, enhancing service speed and satisfaction.
- Prepared food and beverages per standards, ensuring consistent quality.
- Maintained cleanliness, contributing to a safe and organized environment.
- Assisted in next-day preparation, improving operational readiness.
Fry Cook/Prep Cook
JD Burger Company
Sandwich
09.2021 - 11.2022
- Streamlined food preparation processes, reducing wait times and enhancing overall customer satisfaction through efficient service.
- Greeted customers and took phone orders, ensuring accuracy and efficiency.
- Prepared fried foods, beverages, and desserts, maintaining high quality standards.
- Enhanced customer satisfaction through prompt and friendly service.
- Collaborated with team to streamline kitchen operations and reduce wait times.
- Contributed to a positive work environment, supporting team goals and objectives.
Education
High School Diploma -
Enlightium highschool
Sandwich, MACertified Medical Assistant -
Upper Cape Cod Regional Technical School
Harwich, MASkills
- Customer Service
- Food Safety
- Cleaning
- Food Preparation
- POS Systems
- Cash Handling
- Childcare
- Time Management
- Order Processing
- Organization
- Clinical documentation
- Patient care coordination
- Time management
- Attention to detail
- Workflow optimization
- Compassionate care
- EMR / EHR
- Valid MA driver's license
- EKG administration
Personal Information
- Title: Certified Medical Assistant
- Date of Birth: 11/24/2003
Additional Information
Special Olympics, Ilyannis, MA, 10/01/18, Certified Medical Assistant, 09/01/24, 06/01/25, Cape Cod Tech, National CPR Foundation, BLS
Timeline
Certified Medical Assistant
Mashpee Family Medicine
06.2025 - Current
Baker's Assistant
Cupcake Charlies
03.2024 - 04.2025
Dietary Aide
Royal Health Group
11.2023 - 01.2024
Door Dash Driver
DoorDash
02.2023 - 01.2024
Instacart Shopper
Instacart
02.2023 - 01.2024
Fry Cook/Prep Cook
JD Burger Company
09.2021 - 11.2022
Hotel Receptionist
Seadar Inn
07.2021 - 06.2023
Crew Member
Dunkin Donuts
02.2021 - 01.2023
Childcare
Neighborhood
09.2017 - 01.2025
High School Diploma -
Enlightium highschool
Certified Medical Assistant -
Upper Cape Cod Regional Technical School