Dana R. Glover
Cary,NC
Summary
Dynamic, results-driven professional with extensive experience in medical management and administration, complemented by certification as a Medical Assistant. Proven expertise in navigating diverse healthcare environments, including family, internal, specialty, occupational health, and home health facilities. Demonstrated ability to implement compliance measures while safeguarding patient confidentiality and adhering to regulatory standards such as HIPAA and OSHA. Recognized for leadership in guiding teams, managing complex projects, and fostering collaboration to achieve strategic objectives and enhance operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Duke Health
Durham, NC
03.2025 - Current
- Administered patient care and assisted with clinical procedures to enhance patient experience.
- Managed electronic health records, ensuring accuracy and compliance with data regulations.
- Supported physicians in examinations and procedures, improving workflow efficiency.
- Educated patients on medication usage and health management for better outcomes.
Contractual Worker
TEKsystems
Morrisville, NC
10.2024 - 02.2025
- Facilitated patient understanding of treatment options through detailed explanations of procedures, associated risks, benefits, and available alternatives.
- Educated patients on medication instructions, dosage requirements, potential side effects or interactions
- Engaged with pharmaceutical companies to streamline patient enrollment processes and assist with medication management.
Medical Office Manager
Specialist Rheumatology Practice
Cary, NC
05.2024 - 07.2024
- Oversaw the daily operations of a busy medical office practice, ensuring smooth workflow and efficient patient care
- Managed a team of 11; administrative and clinical staff providing guidance, training, and performance evaluations
- Implemented electronic health record (EHR) system to streamline patient documentation and improve accuracy
- Developed and implemented office policies and procedures to ensure compliance with HIPAA regulations
- Managed inventory of medical supplies and equipment, optimizing stock levels to minimize waste while meeting demand
- Conducted regular audits of billing processes to identify errors or discrepancies in coding or documentation
- Developed training programs for new hires on office protocols, EHR usage, and customer service standards
- Developed comprehensive employee training programs that increased productivity and reduced errors
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of supplies and services
- Collaborated with IT department to troubleshoot technical issues related to EHR system or other office equipment
Office Manager
The Neuropsychological Consultants
Raleigh-Durham, NC
01.2023 - 06.2024
- Various positions of administration and management. Management of the daily flow of a psychology practice (7 providers). Duties include: insurance implementation (DDS claimants, Commercial, Medicare, VA claimants, and Workers' Compensation), A/P AR (pre authorization including verifying and collection of deductibles/ co payments), credentialing and re certification of all provider, front desk lead, Excel applications, EMR usage, payroll for providers and staff, and QuickBooks applications
Medical Office Coordinator: Assistant
Cypress Spine Intervention
Cary, NC
04.2021 - 09.2022
- Assisted solo Neurologist with establishing a new practice: daily functions of a new private practice with administrative duties along with clinical duties
- Compliance implementation- including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e., HIPAA, OSHA, CLIA, Department of Health, etc.)
- Sat up accounts with insurance payors, various vendors, pharmaceutical contracts, and communication with representatives
- Patient billing queries, procedure coding and ICD-10 instruction for physician and staff Promotion of practice
- Scribed office visits for providers, patient care plans, and procedures such as placement of IVs and C-arm
- Credentialed physicians with various insurance payers-CAQH verified and updated
- Worked with Appeals and CPT coding
Certified Medical Assistant/Medical Staff Assistant Certified Medical Assistant Within Duke Neurology and Primary Care Engagement Center
Duke University
Durham, NC
05.2016 - 06.2020
- 2016/2017 Dept. of Neurology
- 2019/2020 DPC- Engagement Center
- Assisted with vast centralized prescription refills for patients along with referrals/ obtaining preauthorization for office visits and procedures
- Performed all patient triage along with in-office procedures directed and supervised by the physician
Certified Medical Assistant
Pfizer Pharmaceuticals/ position contractual with Maxim Healthcare
Sanford, NC
01.2015 - 06.2016
- Worked within their Employees' Occupational-Health and Wellness
- Application of vast computer and EMR programs
- Worker compensation claims initiate and follow up
- Assisted with health fairs
- Compliance and data integrity
- On-site medical assistant to contracting physician with employees
Certified Medical Assistant
Dr. Mitchell Hardison Internal Medicine
Raleigh, NC
01.2010 - 09.2015
- Contract-PRN-employee as a Medical Assistant-Medical Administrative. All aspects of medical assistant within a family/ internal medicine practice. Triage patients, review of medications, procedures such as: phlebotomy, ekgs, ear lavage, Ortho statics, in office sub q /IM injections ,pre authorization for medication and procedures, patient calls and call backs.
Practice Manager/Medical Office Assistant
Capital Cardiovascular Surgery
Raleigh, NC
09.2011 - 10.2014
- All aspects of office administration duties
- Established standards and work procedures for the efficiency and effectiveness of the office
- Compliance implementation- including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e., HIPAA, OSHA, CLIA, Department of Health, etc.)
- Credentialed physicians with various insurance payers-CAQH verified and updated
- Surgery scheduling and surgery preauthorization with necessary protocol within
- UNC-REX and Wake Med, NC Healthcare systems coding ICD-10 and CPT procedure insurance submittals and follow up with EOBs and denials
- Managed all functions of the patient management system and financial queries
- Ordered office and medical supplies for the practice of written and verbal communication and performed all oral dictation for patients' EMR per physicians recorded dictation
- Scheduled patient's and surgeons' calendars
- Performed all patient triage and in-office procedures directed and supervised by the physician
Supervisor
Colonial Family Care Home/Assisted Living
Apex, NC
05.2000 - 04.2008
- Coordinated all resident schedules, physician appointments, ordering of supplies with various vendors (groceries and necessities of the home), transportation, and patient accounts, stand by supervisor in charge, and relief caretaker
Certified Medical Assistant
The NC Family Doctor
Chapel Hill, NC
03.2001 - 02.2007
- All aspects assisted in a family practice/after-hour clinic
- Triage of patients, in-house procedures such as EKG, lab, and blood draws In house Radiology-Xray
Certified Medical Assistant
NC State University College, Student Health Services
Raleigh, NC
10.2000 - 04.2005
- Registered Medical Office Assistant-Assisting providers within student health services and gynecology clinic Triage
- Procedures such as pap smears, LEEPS, and Cryotherapy
- Abnormal pap smear tracking and instructions for follow-up care plans
- Referrals to outside providers, pre-authorizations, and billing issues
Education
Vocational - Real Estate
Howard, Perry, and Waltson-Coldwell
Raleigh-Durham, NC11-2023
Bachelor of Science - Healthcare Management
Mount Olive College
Raleigh, NC12-2010
Associate - Science
Durham Technical College
Durham, NC12-2004
Vocational school - Nursing
Durham Technical Community College
Durham, NC12-2002
Vocational - undefined
IntraMed Institute
Raleigh, NC05-1998
High school diploma - undefined
Apex High School
Apex, NC01-1990
Skills
- Time management
- Vital signs
- Managed Care
- Medical Office Management
- Laboratory Experience
- English
- Microsoft Office
- ICD-9
- Patient care
- Venipuncture
- Medical Office Experience
- EMR
- Administrative experience
- Insurance verification
- Accounting
- Clerical experience
- Accounts receivable
- Cerner
- Nursing
- Practice Management
- Team management
- Event planning
- Medical Coding
- Epic
- Training & development
- Windows
- HIPAA
- Microsoft PowerPoint
- Primary Care Experience
- Medical imaging
- Microsoft Excel
- Medical Records
- Injections
- ICD coding
- Medical Receptionist
- Front desk
- SharePoint
- Quality assurance
- Accounts Receivable
- Customer Service
- Insurance Verification
- Phlebotomy
- Physiology knowledge
- QuickBooks
- Marketing
- Analysis skills
- Patient service
- Computer literacy
- CPT Coding
- Supervising experience
- Medical office management
- Conflict management
- EMR systems
- Medical records
- Typing
- Personal assistant experience
- Organizational skills
- Quality Assurance
- PCI
- Caregiving
- Documentation review
- Data Entry
- Laboratory experience
- Phone Etiquette
- Hospital experience
- Scheduling
- Hospital Experience
- Employee Orientation
- Anatomy knowledge
- Office management
- Communication skills
- Budgeting
- Microsoft Word
- ICD-10
- Bookkeeping
- Computer skills
- Intake
- Anatomy Knowledge
- Medication administration
- Medical terminology
- Perioperative care
- Healthcare management
- Records management
- Vital Signs
- Writing skills
- Medical Billing
- Occupational Health Experience
- Microsoft Access
- Medical coding
- Triage
- Customer service
- Medical Collection
- Medical billing
- APIs
- Dementia care
- Medical Imaging
- Clinical laboratory experience
- Leadership
- Data management
- Patient Care
- Medical Terminology
- Medical office experience
- Payroll
- Medical scheduling
- Medical Scheduling
- Transcription
Certification
- Epic Certification May 2016 to Present
- CPR Certification
- RMA
- Certified Professional Coder
- Driver's License
- Real Estate License Obtaining
- Medical Coding Certification
- Certified Medical Assistant
- BLS for Healthcare Providers-certified
- Certified Provider Credentialing Specialist
- CCMA Certification
Timeline
Certified Medical Assistant
Duke Health
03.2025 - Current
Contractual Worker
TEKsystems
10.2024 - 02.2025
Medical Office Manager
Specialist Rheumatology Practice
05.2024 - 07.2024
Office Manager
The Neuropsychological Consultants
01.2023 - 06.2024
Medical Office Coordinator: Assistant
Cypress Spine Intervention
04.2021 - 09.2022
Certified Medical Assistant/Medical Staff Assistant Certified Medical Assistant Within Duke Neurology and Primary Care Engagement Center
Duke University
05.2016 - 06.2020
Certified Medical Assistant
Pfizer Pharmaceuticals/ position contractual with Maxim Healthcare
01.2015 - 06.2016
Practice Manager/Medical Office Assistant
Capital Cardiovascular Surgery
09.2011 - 10.2014
Certified Medical Assistant
Dr. Mitchell Hardison Internal Medicine
01.2010 - 09.2015
Certified Medical Assistant
The NC Family Doctor
03.2001 - 02.2007
Certified Medical Assistant
NC State University College, Student Health Services
10.2000 - 04.2005
Supervisor
Colonial Family Care Home/Assisted Living
05.2000 - 04.2008
Bachelor of Science - Healthcare Management
Mount Olive College
Associate - Science
Durham Technical College
Vocational school - Nursing
Durham Technical Community College
Vocational - undefined
IntraMed Institute
High school diploma - undefined
Apex High School
Vocational - Real Estate
Howard, Perry, and Waltson-Coldwell
Additional Information
Certified Medication Aide. NC Adult Care License