Julissa Miller
Irving,TX
Summary
Proven track record at AMC Irving Mall, excelling in guest relations and cash register operation. Demonstrated flexibility and assertiveness, enhancing customer experience and fostering repeat business. Skilled in crowd management and safety, ensuring efficient guest flow and satisfaction. Achieved significant improvement in theater environment cleanliness and organization.
Overview
1
1
year of professional experience
Work History
Theatre Usher
AMC Irving Mall
2433 Irving Mall, Irving, TX 75062
09.2023 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed crowd control during high-traffic events, ensuring efficient flow of guests throughout the venue.
- Sustained up-to-date knowledge of theater layout, showtimes, pricing policies, and accessibility options for optimal patron support.
- Collaborated with fellow ushers to maintain a clean and organized theater environment at all times.
- Helped maintain accurate inventory of theater supplies such as programs, hearing devices, and refreshments for guest convenience.
- Prevented unauthorized access to restricted areas while maintaining a professional demeanor towards all guests.
- Supported ticket-taking process, verifying accuracy and quickly resolving any discrepancies or confusion.
- Facilitated smooth entry and exit of guests during performances, minimizing disruptions and maintaining order.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
High School Diploma -
Irving High School
Irving, TX07.2024
Skills
Flexibility
Theatre etiquette
Guest service
Cash Register Operation
Ticket verification
Guest Relations
Performance Improvement
Assertiveness
Timeline
Theatre Usher
AMC Irving Mall
09.2023 - 05.2024
High School Diploma -
Irving High School