Julissa O'Sullivan
Palm Desert
Summary
Effective and efficient customer service representative with over four years experience in the insurance industry which continued in the hospitality industry. What makes me unique is my constant willingness to learn and excel in any area I'm placed in and how much I value my work and team members. I am capable of relating to people at all levels which makes me the best at building good relationships with both my co workers and my customers. I wholeheartedly believe in professional growth while ensuring company objectives are met.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Grand Hyatt Indian Wells Resort and Villas
09.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Supervise the daily operations of the front desk to ensure an optimal level of customer service
- Handle guest issues and resolve them
- Take responsibility in the absence of the Duty manager/Front Office manger
- Promoted positive work environment by fostering teamwork among front office staff members.
Customer Service Rep
Chancellor Insurance Agency
01.2019 - 06.2023
- Issuing polices
- Providing new customers with knowledge on both motor vehicle and property Insurance Coverages
- Assisting existing customers with changes and renewals to on going policies
- Recording Monthly Reports
- Contact: Nichola Simmonds Gordon 876 370 5269
Education
Property Insurance Sales License -
College of Insurance and Professionals Studies
Jamaica12.2021
Motor Vehicle Insurance Sales License -
College of Insurance and Professional Studies
jamaica03.2020
Associate of Science Degree - Environmental Studies
Brown's Town Community College
Jamaica05.2017
Skills
- Emotional Intelligence
- Accountability
- Interpersonal Skills
- Honesty
- Team worker
- Attention to Detail
Accomplishments
- Most Improved Customer Service Rep, 2022
- Team Spirit Award 2020
- Hyatt VIP
Hobbies and Interests
• Traveling • Reading • Music • Exercise
Timeline
Front Office Supervisor
Grand Hyatt Indian Wells Resort and Villas
09.2024 - Current
Customer Service Rep
Chancellor Insurance Agency
01.2019 - 06.2023
Property Insurance Sales License -
College of Insurance and Professionals Studies
Motor Vehicle Insurance Sales License -
College of Insurance and Professional Studies
Associate of Science Degree - Environmental Studies
Brown's Town Community College
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