Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Julissa O'Sullivan

Palm Desert

Summary

Effective and efficient customer service representative with over four years experience in the insurance industry which continued in the hospitality industry. What makes me unique is my constant willingness to learn and excel in any area I'm placed in and how much I value my work and team members. I am capable of relating to people at all levels which makes me the best at building good relationships with both my co workers and my customers. I wholeheartedly believe in professional growth while ensuring company objectives are met.

Overview

6
6
years of professional experience

Work History

Front Office Supervisor

Grand Hyatt Indian Wells Resort and Villas
09.2024 - Current
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Supervise the daily operations of the front desk to ensure an optimal level of customer service
  • Handle guest issues and resolve them
  • Take responsibility in the absence of the Duty manager/Front Office manger
  • Promoted positive work environment by fostering teamwork among front office staff members.

Customer Service Rep

Chancellor Insurance Agency
01.2019 - 06.2023
  • Issuing polices
  • Providing new customers with knowledge on both motor vehicle and property Insurance Coverages
  • Assisting existing customers with changes and renewals to on going policies
  • Recording Monthly Reports
  • Contact: Nichola Simmonds Gordon 876 370 5269

Education

Property Insurance Sales License -

College of Insurance and Professionals Studies
Jamaica
12.2021

Motor Vehicle Insurance Sales License -

College of Insurance and Professional Studies
jamaica
03.2020

Associate of Science Degree - Environmental Studies

Brown's Town Community College
Jamaica
05.2017

Skills

  • Emotional Intelligence
  • Accountability
  • Interpersonal Skills
  • Honesty
  • Team worker
  • Attention to Detail

Accomplishments

  • Most Improved Customer Service Rep, 2022
  • Team Spirit Award 2020
  • Hyatt VIP

Hobbies and Interests

• Traveling • Reading • Music • Exercise

Timeline

Front Office Supervisor

Grand Hyatt Indian Wells Resort and Villas
09.2024 - Current

Customer Service Rep

Chancellor Insurance Agency
01.2019 - 06.2023

Property Insurance Sales License -

College of Insurance and Professionals Studies

Motor Vehicle Insurance Sales License -

College of Insurance and Professional Studies

Associate of Science Degree - Environmental Studies

Brown's Town Community College
Julissa O'Sullivan