Julissa Rincon
Somerset,NJ
Summary
Highly organized and detailed-oriented Customer Service Representative with several years of medical field and work from home experience. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adopt to new tasks and environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Representative
Primerica Financial Services
Farmingdale, NY
07.2018 - Current
- Work from home contacting prospective customers to present information and explain available services over phone and on zoom conference calls.
- Conduct meetings presentation as Division Leader.
- Recruit and train new representatives.
- Make average of 40-50 new outreach daily.
- Perform interviews and fill out applications for clients.
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and completion of appropriate forms.
- Network to identify potential new clients and expand geographic territories.
Patient Representative
NYC Health + Hospitals/North
The Bronx, NY
01.2013 - 08.2019
- Provided centralized compliant/grievance mechanism for patients, families and visitors for satisfactory resolution to issues presented.
- Worked collaboratively with Medical, Nursing, and Social Work staff to resolve patient issues.
- Explained Advance Directives to patients and family members.
- Documented all information on electronic medical system.
- Liaison to all hospital departments interact with hospital staff as it pertains to patient satisfaction and contacting external agencies to facilitate resolutions.
- Arranged for all interpreter services for all languages including hearing impaired.
Patient Care Specialist
Federation Employment Guidance Services WECARE Program
The Bronx, NY
01.2008 - 01.2013
- Organized program orientation for new clients to ensure full understanding of client's rights and consent forms.
- Provided guidance to interdisciplinary team consisting of Social Workers, Physicians, Psychiatrist and Medical Technicians.
- Scheduled referral appointments for clients referred for domestic violence and CASAC assessments.
- Responsible for completion of daily Excel spread sheets.
- Exit interview spread sheets, and specialty appointments spread sheets.
- Terminated exit interviews on all clients which include reviewing of cases for proper completion, providing appointments for results of evaluation, and scheduling of any specialty referrals.
- Monitored high risk psychiatric and medical emergency room referrals as needed.
- Increased patient satisfaction scores by 50%
Assessment Case Manager
Federation Employment Guidance Services WECARE Program
The Bronx, NY
01.2007 - 01.2008
- Managed case load of 160 clients with medical and mental health disabilities.
- Established access and linkages to community-based specialty support services.
- Comprehensives Service Plan, including Primary Care Physicians, Psychiatrists and Social Workers.
- Organized all necessary and appropriate follow-up activities related to identifying, accessing, and monitoring services described in on biopsychosocial.
- Constructed comprehensive service plans for populations who have been identified with physical and mental health impairments.
- Provided clients with resources such as: shelters, food pantries, free clothing and bathing facilities, and assistance with paying rent information.
Education
Bachelor - Sociology
CUNY Lehman College Bachelor
06.2006
Skills
- Customer service-oriented
- Professional phone etiquette
- Database management
- Appointment Scheduling
- Flexible
- Excellent communication skills
Certification
Life Insurance License
Languages
Spanish
Full Professional
Timeline
Financial Representative
Primerica Financial Services
07.2018 - Current
Patient Representative
NYC Health + Hospitals/North
01.2013 - 08.2019
Patient Care Specialist
Federation Employment Guidance Services WECARE Program
01.2008 - 01.2013
Assessment Case Manager
Federation Employment Guidance Services WECARE Program
01.2007 - 01.2008
Bachelor - Sociology
CUNY Lehman College Bachelor