JULISSA RODRIGUEZ
Houston
Summary
Bilingual customer service professional with 3+ years of experience in call centers, banking, insurance support, and community programs. Skilled in customer relations, problem-solving, data entry, documentation, and administrative support. Known for professionalism, attention to detail, and delivering positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activity Coordinator
Communities in Schools
08.2025 - Current
- Plan and organized engaging activities for students in local schools
- Conduct outreach at community sites and collaborate with local organizations serving families, children.
- Collaborate with community organizations serving families, elderly, and underserved populations to boost outreach and program enrollment.
Temporary Customer Service Rep
Harris County Clerk
03.2025 - 06.2025
- Consistently met daily call response goals in a high-volume government call center, handling public inquiries accurately and professionally.
- Managed administrative support, data entry, and document referencing — maintaining performance standards under pressure.
- Identified and escalated complex operational issues to appropriate departments, ensuring prompt resolution and service continuity.
Customer Service Account Specialist
JPMorgan Chase
02.2021 - 08.2023
- Handled 50+ inbound calls and emails daily in a metrics-driven call center, consistently meeting performance and quality goals.
- Verified eligibility and account status, processed transactions with high accuracy, and adhered to strict regulatory and compliance standards.
- Resolved customer inquiries and issues with effective communication and problem-solving skills.
Education
Associate of Arts - Business
San Jacinto College
01-2021
Skills
- High-Volume Call Center Operations
- Bilingual Communication (English/Spanish)
- Billing resolutions & Schedule Coordination
- Customer Service, Documentation & Case Management
- Community Outreach & Enrollment
- Office & administrative Support
- Problem-solving abilities
- Microsoft Office Multi-system Navigation
Certification
- CPR & First Aid Certification – August 2025
Timeline
Activity Coordinator
Communities in Schools
08.2025 - Current
Temporary Customer Service Rep
Harris County Clerk
03.2025 - 06.2025
Customer Service Account Specialist
JPMorgan Chase
02.2021 - 08.2023
Associate of Arts - Business
San Jacinto College