Julissa Salazar

Quickly adapted to new environment, demonstrating strong learning agility. Transitioned into commercial claims handling, leveraging prior bodily injury and litigation experience to evaluate complex, high-exposure claims and negotiate effective settlements.

Experience handling claims in multiple states to include Texas, Illinois, Colorado, Ohio, New Mexico, California, Nevada, Arizona. Review, evaluate and adjusted claims to promote fair and prompt settlements with attorneys in Pre-Lit and Litigation. Manage caseload effectively, prioritizing urgent or high-value claims for prompt attention. Conduct secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions. Maintain detailed records of all claim activities in a timely manner. Perform quality control reviews of claims files prior to closure.

Resolve claim by negotiation, minimizing the need for litigation.

Negotiated bodily injury settlements by reasonably to benefit both the client and company needs.

Assisted customers in selecting policies that best met their needs. Identified new business opportunities through networking and cold calling. Adhered to company policies and procedures when dealing with customers.

Processed payments, refunds, and exchanges accurately and efficiently. Answered phones in courteous manner while providing excellent customer service. Greeted visitors in a friendly and professional manner while directing them appropriately. Collaborated with team members to complete tasks efficiently and meet end of month goals.