Julissa Solivan

Urban Air Trampoline and Adventure Park

Avenel, New Jersey

06.2022 - 07.2023

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Met customer needs through polite, friendly and attentive service.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Kept games moving by maintaining game rules and managing game conflicts.
Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
Protected young guests by monitoring activities and maintaining strong perimeter for activities.
Ensured a memorable event for clients by creating personalized and themed party environments.
Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.