Julissa Suero
New York,NY
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Driven to learn quickly, and willing to be trained in industry operations. Flexible and hardworking team player focused on productivity and performance with conscientious and detail-oriented approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Advisor
TemPositions
03.2023 - 04.2024
- Participated in DHS (Department of Homeless Services) program under tempositions company
- Enforced DHS policies and standards through building and preforming wellness checks during room rounds.
- Conducted intakes for new clients and provided residency letters as necessary
- Solved grievances and complaints by collaborating with residents.
- Translated from spanish to english for DHS staff and supervisors
- Explained client's mail and assisted with applying for health insurance/ benefits
- Assisted residents with transitioning into new living environment and resolving conflicts
- Managed supplies and gave them out as needed (hygiene, pampers, special meals, etc)
Sales Associate
Zara
11.2022 - 03.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Utilized upselling techniques to promote additional products and increase sales.
Sales Associate
Footlocker, Inc
07.2019 - 01.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Intern
Accenture
10.2020 - 12.2020
- Learning about the professional workplace, building upon communicational, and other skills for our future in the professional world
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
Intern
Windels Marx
09.2018 - 06.2020
- Transporting office records, case files and warehouse cards into the company's online system
- Filing employee files and information for Human Resource department
- Sorted and organized files, spreadsheets, and reports.
- Provided project progress updates and proposed solutions to issues.
Intern
Stroz Friedberg
09.2017 - 06.2018
- Manage weekly expense reports for office employees on work trips, retrieved information from receipts, credit card charges into excel spreadsheets for accounting department
- Created copies of client matters to be entered electronically into company database.
- Supported reception as needed
Education
Associate of Science - Prenursing Studies
Borough of Manhattan Community College of The City University of New York
New York, NY12-2025
High School Diploma -
Crito Rey New York High School
New York06.2021
Science Major Pre-Medicine track
University of Miami Coral Gables
Skills
- Computer Proficient in Microsoft Word, Excel, and Powerpoint
- Communication Skills
- Administrative skills (Filing, Copying, Scanning)
- Time- Management
- Customer Service
- Public Speaking
- Team Collaboration
- Fast Paced learner/ Problem Solving Skills
- Interpersonal Skills
Certification
- Basic Life Support Certification
- Phlebotomy Certification
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Resident Advisor
TemPositions
03.2023 - 04.2024
Sales Associate
Zara
11.2022 - 03.2023
Intern
Accenture
10.2020 - 12.2020
Sales Associate
Footlocker, Inc
07.2019 - 01.2021
Intern
Windels Marx
09.2018 - 06.2020
Intern
Stroz Friedberg
09.2017 - 06.2018
Associate of Science - Prenursing Studies
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Crito Rey New York High School
Science Major Pre-Medicine track
University of Miami Coral Gables