Kennedi Poteat
Columbia,SC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering over 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Resident Advisor
Coastal Carolina University Housing
2024.01 - Current
- Supported personal needs of residents dealing with diverse conditions.
- Monitored building security by conducting routine rounds throughout the facility.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Responded to student inquiries and concerns, offering support and guidance.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Desk Assistant
Coastal Carolina University Housing
2023.07 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist with check-ins, lock outs, emergency maintenance, and answer questions about University Housing or CCU in general.
- Complete Key Audits to check inventory of Resident keys
- Assisted Professional Staff on any needs in office and when On-Call.
Sales Associate
Sheetz INC.
2023.06 - 2023.10
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in MTO orders, on demand for customers
Barista
Starbucks
2022.02 - 2022.10
- Greet customers as they arrive at Starbucks
- Assist customers by taking their orders
- Educate customers about the history of each coffee blend when inquired
- Provide customers with price information and billing stubs
- Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks
- Keep customers happy in order to ensure recurring business
- Follow the Starbucks merchandising and signing standards
- Ensure cleanliness and sanitation of all work areas
- Make sure that coffee brewing equipment is cleaned, sanitized, and adequately maintained on a constant basis
- Maintained highest standards of conduct and service to support company reputation
Sales Associate
Five Below
2020.10 - 2022.10
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Offered product and service consultations and employed upselling techniques
- Build trusting relationships with customers by making personal connections
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Worked with fellow sales team members to achieve group targets
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction
- Recognized as August Employee of the Month in 2021 for having B.E.S.T
- Customer Service and using B.E.S.T
- For the Customer Experience
RSYEP
Raleigh Summer Youth Employment Program
2010.06 - 2021.08
- Virtual work included working on a team virtually to create solutions to problems that affect the City of Raleigh
- Worked with teams in a virtual capacity daily
- Worked with various industries on designing apps and projects specific to their selected pathway that will enhance the livelihood of the citizens of Raleigh
- Worked with a team of people the focused on how to better the City of Raleigh
- Assisted in leading team meeting
Education
Bachelor of Science in Business Administration - Accounting Major
Coastal Carolina University
05.2026
Ridge View High School
06.2022
Skills
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and familiar with Microsoft Publisher
- Effective use of social media (Twitter, Facebook, Pinterest) for promoting events
- Customer Service and training completed for work and volunteer roles
- Retail Merchandising knowledge and expertise
- Communication skills
- Cash register operation (POS)
- Listening skills
- Sales expertise
- Superb time management
- Role Modeling
- Active Listening
- Public Speaking
Activities
Coastal Carolina University
- Coastal Activities Board 2022-Present
- Women Of Color 2023-Present
- Ignite National 2022-Present
- Orientation, Transition, and Family Programs 2023-Present
Ridge View High School
- Science and Technical National Honor Society
- Senior Class President 2021-2022
- FBLA 2019-2022
- CATE Student of the Year 2018-2022
- A- Game Certification 2021-Present
- OSHA Certification 2019- Present
Volunteer Experience
- YMCA camp Counselor Assistant- Raleigh, NC, 06/2019, 08/2020, Worked with all age groups setting up STEM lab activities for campers, organizing supply closet, standing in for counselors when needed.
- Senior Class organization Sistercare- Columbia, SC, Lead role in collecting toiletry along with the student body of Ridge View High School, Shipped off donations and toiletries to women in need
- Warming bundle to the homeless- Sumter, SC, Assisted Kingdom Impact Worship Center on giving scarfs, hats, gloves, toiletries to the homeless in Sumter SC., prayed and read with homeless people in the community shelter locations
- Sound Tech- Sumter, SC, Lead Technician for Worship Service on Sundays, Worked with microphones, TVs, monitors, computers to make sure they were working effectively for service
- Blazerville Store- Columbia, SC, Assisted in training of underclassmen in High School in the school store, Upheld store sales with snacks, drinks, and school apparel, Handled money in cash register, Helped customers when needed
CAB(Coastal Activity Board) Casino Night Dealer-Conway, SC
● Assisted in dealing card and poker chips for Casino Night Event
CAB(Costal Activity Board) Toiletry Pantry- Conway, SC
● Donated Toiletry needs such as toothpaste, toothbrushes, razors, soap, etc. to Toiletry Pantry
Timeline
Resident Advisor
Coastal Carolina University Housing
2024.01 - Current
Desk Assistant
Coastal Carolina University Housing
2023.07 - Current
Sales Associate
Sheetz INC.
2023.06 - 2023.10
Barista
Starbucks
2022.02 - 2022.10
Sales Associate
Five Below
2020.10 - 2022.10
RSYEP
Raleigh Summer Youth Employment Program
2010.06 - 2021.08
Bachelor of Science in Business Administration - Accounting Major
Coastal Carolina University
Ridge View High School
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