Julissa Taveras
Margate,FL
Summary
Dynamic and dedicated professional with a solid background in improving operational processes and team performance across various industries. Able to identify areas for improvement and implement strategic solutions that enhance overall efficiency and service quality. Eager to join an organization that offers opportunities for professional development and long-term stability.
Overview
10
10
years of professional experience
Work History
Senior Recruiter
CNO Financial Group | Bankers Life
07.2022 - Current
- Keeping detailed records of candidates, job openings, and placements.
- Organizing and conducting initial interviews to assess candidates' suitability, including their skills, experience, and cultural fit.
- Operated and maintained applicant tracking and candidate management systems.
- Understanding the specifics of the job vacancy, including necessary skills, responsibilities, and the impact on the organization.
- As a seasoned Senior Recruiter with a comprehensive background in customer service and quality assurance, I bring a unique blend of skills to the table which enables me to excel in connecting top talents with the right opportunities
- My journey in the recruitment industry is built on a solid foundation of relationship building and back office roles.
Virtual Assistant
Morgan Truck Body | Freelancer
01.2021 - 04.2022
- Assisted in the preparation of daily reports.
- Volunteered to help with special projects of varying degrees of complexity.
- Received, processed and ensured confidentiality of sensitive information and materials.
- Provided back-up support as needed.
- COVID Screener/Interviewer.
- Conducted Exit Interviews for managers as needed.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Customer Service Representative
Freelancer
10.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Upselling/Generating sales leads that develop into new customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Chat support and procedures using established guidelines.
Quality Assurance Specialist
QA | United Nearshore Operations
01.2014 - 03.2016
- Delivered high productivity while maintaining contact quality standards set forth by the company and client.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Stayed in compliance with all company’s policies.
- Updated inspection journals and daily summary logs with quality-related data.
- Conducted weekly calibrations with clients to provide ideas and quality assurance to optimize processes, systems and applications to help improve overall productivity and customer satisfaction.
Education
Some college in Business Administration/Hotel Management -
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
PUCMMHigh school diploma -
Juan XXIII
Dominican Republic06.2006
Skills
- Adaptability
- Attention to Details
- Communication skills
- Customer Service
- Data Entry
- Data Analysis
- Microsoft Office
- Leadership
- Time Management
- Project management
- Problem Solving
- Recruitment
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Recruiter
CNO Financial Group | Bankers Life
07.2022 - Current
Virtual Assistant
Morgan Truck Body | Freelancer
01.2021 - 04.2022
Customer Service Representative
Freelancer
10.2019 - 01.2021
Quality Assurance Specialist
QA | United Nearshore Operations
01.2014 - 03.2016
Some college in Business Administration/Hotel Management -
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
High school diploma -
Juan XXIII
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