Julissa Torres
Hartford,CT
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Feeder Operator
Campbells
Bloomfield, CT
04.2025 - 09.2025
- Demonstrated adaptability in handling various tasks such as operating different types of feeders, loaders, or conveyors according to production requirements.
Patient Care Attendant
Donald and Macie House
Bloomfield, CT
10.2024 - 03.2025
- Ensured confidentiality by strictly following HIPAA guidelines.
- Improved patient comfort by providing attentive care and addressing individual needs.
Front Desk Receptionist
Residence Inn by Marriott
Hartford, CT
05.2022 - 10.2023
- Managed check-ins and check-outs efficiently.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Packaging
PEPPERIDGE FARM INC
Bloomfield, CT
09.2020 - 10.2020
- Packaging bread and making stuffing to be boxed, weighing bread waste on a scale proper procedures and throwing it away by pushing Billie carts to garbage area.
Sales Consultant/Customer Service
Franklin Motors
Hartford, CT
12.2019 - 07.2020
- Receptionist, answering customer leads via phone, and internet.
- Processing applications, bringing cars to pass emissions, conducting test drives.
- Selling cars.
- Processing paperwork, scanning, fax, cash handling.
Night Auditor
Holiday Inn Express and Suites
Vernon, CT
09.2018 - 10.2019
- Making reservations, night audit running reports, breakfast setup
Warehouse Worker
BOB'S STORES
Meriden, CT
10.2017 - 04.2018
- Inventory fork lift jack pallets pulling web orders bulk picking
Service Manager
Neligon's Auto Care Center
Bloomfield, CT
05.2017 - 10.2017
- Invoicing & Billing
- Cash HandlingDiagnosing vehicles and process into system
Customer Service Billing Representative
Ashley Furniture HomeStore
Newington, CT
03.2015 - 11.2016
- Cashing out customers
- Opening New Accounts, disputing charges
- Resolving customer issues
- Cash handling and nightly reports
Front Desk Associate
Studio 6
01.2013 - 12.2014
- Making Reservations over phone and in person.
- Cash handling and nightly reports.
- Answering phones and resolving customer complaints.
Prep cook
Lessings
01.2012 - 12.2013
- Maintaining coffee brewed through the day
- Cooking breakfast orders on the grill
- Salad bar prep and set-up
- Cashiering
Guest Services Agent
Homewood Suites
Hartford, CT
01.2007 - 12.2009
- Greet customers.
- Cash handling.
- Took care of reservations.
- Made customers feel at home in lodging area.
- Faxed answered telephones.
- Handled Switchboard.
Education
Diploma - Psychology
Eastern Connecticut State University
Willimantic, CTCNA -
Capital Community College
Hartford, CT08.2011
Diploma -
East Hartford High School
East HartfordSkills
- Picker Packer
- Order Puller
- Shipping Receiving
- Warehouse Associate
- Forklift
- Shipping
- General Labor
- Unloading
- Front Desk
- Customer Service
- Reception
- Front Office
- Guest Service
- Hospitality Experience
- Hotel Experience
- Guest Services
- Microsoft Excel
- Data Entry
- Clerical Experience
- Microsoft Office
- Night Audit
- Automotive Diagnostics
- Upselling
- Mechanical Knowledge
- Microsoft Word
- Warehouse experience
- Time management
- Negotiation
- Phone etiquette
- Microsoft Outlook
- Filing
- Typing
- Mechanic Experience
- Automotive Repair
- Sales
- Cash handling
- Supervising experience
- Leadership
- Quick service & fast food restaurant
- Outbound calling
- Baking
Certification
- Forklift Certification
- Certified Medical Assistant
- Pallet Jack Certification
- ServSafe
- Driver's License
- CPR Certification
- CNA
- Food Handler Certification
Personal Information
Authorized To Work: US
Languages
Spanish
Native or Bilingual
Timeline
Feeder Operator
Campbells
04.2025 - 09.2025
Patient Care Attendant
Donald and Macie House
10.2024 - 03.2025
Front Desk Receptionist
Residence Inn by Marriott
05.2022 - 10.2023
Packaging
PEPPERIDGE FARM INC
09.2020 - 10.2020
Sales Consultant/Customer Service
Franklin Motors
12.2019 - 07.2020
Night Auditor
Holiday Inn Express and Suites
09.2018 - 10.2019
Warehouse Worker
BOB'S STORES
10.2017 - 04.2018
Service Manager
Neligon's Auto Care Center
05.2017 - 10.2017
Customer Service Billing Representative
Ashley Furniture HomeStore
03.2015 - 11.2016
Front Desk Associate
Studio 6
01.2013 - 12.2014
Prep cook
Lessings
01.2012 - 12.2013
Guest Services Agent
Homewood Suites
01.2007 - 12.2009
Diploma - Psychology
Eastern Connecticut State University
Diploma -
East Hartford High School
CNA -
Capital Community College