Julissa Willo
Cincinnati,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Onboarding Specialist
GrapeTree Medical Staffing
Milford
04.2023 - Current
- Compliance manager for 60+ health care providers
- Utilized daily communication methods such as inbound/outbound calls, texts, and emails.
- Maintained strict adherence to Federal and State medical regulations when onboarding new staff
- Conduct team meetings with my applicants to complete their Federal I9 documents
- Consistently monitored accounts, performing audits to confirm the validity of credentials.
- Collaborated with onboarding team to achieve department goals.
Customer Service Representative
AdaptHealth
Newton
11.2022 - 03.2023
- Answer a high volume of Inbound calls
- Ensured efficient and accurate collection of patient payments
- Created monthly sales orders for resupply of Oxygen, Peds, Trach, and Vent products
- Entered consignment orders from hospitals, created new patient profiles, and recorded phone reference notes.
- Collaborated with various departments to ensure efficient customer fulfillment.
FC Associate
Amazon
09.2019 - 02.2023
- Performed sorting, scanning, loading, unloading, and packing tasks while applying problem-solving skills.
- Enhanced troubleshooting skills by resolving product issues, satisfying customer return requests, and detecting suspected fraud
- Demonstrated versatility by acquiring skills in different areas of each warehouse
Quality Control Inspector
Conduent
08.2018 - 08.2019
- Coordinated efforts with insurance representatives to facilitate on-time distribution of patient packets
- Ensured adherence to specific cut, quality, and print qualifications while inspecting mail.
- Successfully managed the data entry process for a wide range of tasks such as orders, reprints, and diverted items
- Ensured close cooperation with machine operators to meet department objectives
Customer Service Rep
Amber Property Management
08.2016 - 06.2018
- Answered a high volume of homeowner phone calls
- Implemented service requests and alteration applications according to HOA guidelines
- Communicated with vendors regarding required repairs and upcoming bids.
- Performed data entry and provided general administrative support to multiple managers
- Managed collection of rent and parking payments.
Catering Specialist
Chipotle
09.2012 - 07.2016
- Addressed customer inquiries, complaints, and feedback promptly
- Established partnerships with external businesses to implement BOGO promotions as part of marketing strategies.
- Conducted interviews with prospective candidates for employment
- Executed large-scale food preparation and assembly for catering events.
Education
BSA in Sociology -
Northern Kentucky University
12.2023
Cypress College
06.2013
Skills
- Social Work
- Talent management
- Administrative Experience
- Data entry
- Interviewing
- Compliance management
- Sales
- Quality assurance
- Customer support
- New Hire Onboarding
Awards
Magna Cum Laude
Timeline
Onboarding Specialist
GrapeTree Medical Staffing
04.2023 - Current
Customer Service Representative
AdaptHealth
11.2022 - 03.2023
FC Associate
Amazon
09.2019 - 02.2023
Quality Control Inspector
Conduent
08.2018 - 08.2019
Customer Service Rep
Amber Property Management
08.2016 - 06.2018
Catering Specialist
Chipotle
09.2012 - 07.2016
BSA in Sociology -
Northern Kentucky University
Cypress College