Summary
Overview
Work History
Education
Skills
Timeline
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Rasha Jake

Las Vegas,NV

Summary

Dedicated and customer-focused professional with extensive experience in onboarding, consultative sales, relationship management, and customer service. Skilled in conducting orientations, managing documentation processes, and fostering positive relationships to enhance operational efficiency and client satisfaction. Proficient in utilizing CRM systems, analyzing customer needs, and implementing effective solutions.

Overview

10
10
years of professional experience

Work History

Onboarding Specialist

FreedomCare
Las Vegas, NV
09.2022 - Current
  • Conducted client and employee orientations via Zoom and Microsoft Teams, ensuring a smooth onboarding experience
  • Prepared, reviewed, and facilitated document signing using DocuSign
  • Guided clients through the company’s app to maximize user adoption and satisfaction
  • Processed background checks and I-9 documentation in compliance with legal requirements

Engagement Specialist

FreedomCare
Las Vegas, NV
09.2022 - Current
  • Answered inquiries and provided accurate information about products and services to ensure client satisfaction
  • Conducted initial intake interviews, gathering biographical and medical data to create comprehensive client profiles
  • Collaborated with external agencies to maintain continuity of care
  • Made outbound calls to providers to update authorizations and respond to inquiries

Virtual Admin and Social Media Manager

Get There Services
Henderson, NV
11.2014 - 05.2022
  • Cultivated client relationships and implemented a successful referral program
  • Designed and managed social media campaigns to align with company objectives
  • Analyzed market trends and competitors to drive innovative content strategies
  • Responded to audience inquiries across platforms, fostering engagement and brand loyalty

Technical Support and Sales Representative

Asurion
Los Angeles, CA
01.2020 - 07.2020
  • Provided courteous, solution-oriented support for technical issues and billing inquiries
  • Researched and resolved customer complaints through effective troubleshooting
  • Educated customers on device capabilities and wireless carrier offerings

Luxury Sales Supervisor

Elie Tahari
Las Vegas, NV
04.2016 - 09.2016
  • Managed operational processes, including inventory, ordering, and daily store functions
  • Conducted performance reviews and coached the sales team to exceed targets
  • Utilized CRM tools to enhance customer interactions and loyalty

Luxury Sales Associate/Assistant Visual Manager

Alexis Bittar
Las Vegas, NV
08.2015 - 04.2016
  • Created visually appealing product displays to boost customer engagement and sales
  • Maintained an active client book to foster strong customer relationships
  • Motivated team members to improve guest engagement and drive store performance

Development Specialist

RDI Practice
Las Vegas, NV
12.2014 - 05.2015
  • Developed action plans to improve underperforming practices, resulting in increased usage
  • Conducted training sessions to address knowledge gaps among medical staff
  • Attended industry seminars to stay updated on healthcare management best practices

Education

Associate of Arts - Marketing

Art Institute of North Hollywood
North Hollywood, CA
06.2012

Skills

  • Onboarding & Orientation
  • Relationship Building
  • Consultative Sales & Upselling
  • CRM & Data Management
  • Complaint Resolution
  • Social Media Strategy & Content Creation

Timeline

Onboarding Specialist

FreedomCare
09.2022 - Current

Engagement Specialist

FreedomCare
09.2022 - Current

Technical Support and Sales Representative

Asurion
01.2020 - 07.2020

Luxury Sales Supervisor

Elie Tahari
04.2016 - 09.2016

Luxury Sales Associate/Assistant Visual Manager

Alexis Bittar
08.2015 - 04.2016

Development Specialist

RDI Practice
12.2014 - 05.2015

Virtual Admin and Social Media Manager

Get There Services
11.2014 - 05.2022

Associate of Arts - Marketing

Art Institute of North Hollywood

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Rasha Jake