Julissa Zapata
Kingsville,TX
Summary
Proven professional with a track record of enhancing operational efficiency at Texas A&M University - Kingsville through meticulous data management and confidentiality adherence. Excelled in customer satisfaction and report preparation, significantly improving client relations and operational workflows. Demonstrates exceptional deadline orientation and problem-solving skills, ensuring high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Clerical Associate
Texas A&M University - Kingsville
Kingsville, TX
08.2023 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
Tax Preparer Assistant
Chavez Tax Services
McAllen, TX
01.2022 - 03.2024
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
Customer Service Cashier
Bush Intercontinental Airport
Houston, TX
05.2019 - 07.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Hightower High School
Missouri City, TX05-2018
Skills
- Report preparation
- Deadline oriented
- Customer satisfaction
- Expense reporting
Languages
Spanish
English
References
Mary Garza
Texas A&M University Manager
(361) 522-1065
Eddie Cruz
Captain of Operations Sarita County Sheriffs Department
(361) 675-0350
Timeline
Clerical Associate
Texas A&M University - Kingsville
08.2023 - Current
Tax Preparer Assistant
Chavez Tax Services
01.2022 - 03.2024
Customer Service Cashier
Bush Intercontinental Airport
05.2019 - 07.2019
High School Diploma -
Hightower High School