Driven by a results-focused approach, I leveraged analytical skills and team leadership at Bryant & Stratton College to enhance financial aid strategies, significantly impacting student support. My background includes pioneering digital marketing initiatives at Simply Heaven Candles, showcasing originality and a knack for exceeding sales goals by 196%.
Overview
13
13
years of professional experience
Work History
Financial Aid Manager
Bryant & Stratton College
Albany, NY
10.2024 - Current
Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Created and updated financial reports on frequent basis to present information to leadership teams.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Developed and maintained student financial aid records and databases.
Established procedures for determining eligibility for different types of financial aid awards.
Developed and implemented financial strategies to maximize profits and reduce costs.
Created reports outlining current status of budget allocations, disbursement trends and projected expenses related to scholarships and grants-in-aids.
Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
Recruited, hired and oriented departmental staff.
Ensured compliance with relevant laws governing Title IV programs as well as other applicable regulations.
Developed policies and procedures related to awarding funds based on need or merit criteria.
Prepared monthly reports summarizing enrollment trends, loan volume statistics and other key performance indicators associated with the office's operations.
Met regularly with senior administrators regarding the status of financial aid initiatives within the college.
Consumer Lending Specialist
Broadview Frederal Credit Union
Albany, NY
09.2017 - 10.2024
Originated, reviewed, processed, closed and administered customer loan applications.
Approve or decline loan applications based on underwriting guidelines.
Performed comprehensive credit report reviews with members.
Assessed credit risk and analyzed financial statements.
Reviewed financial statements, credit histories, income reports and other information to make accurate determinations about loan decisions.
Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives.
Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Reviewed and verified income, credit reports and employment histories for each borrower.
Adhered to banking standards and government lending guidelines for loan services.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Gathered loan documentation for underwriting.
Performed credit reviews on corporations to assess financial conditions.
Offered insight to upper management regarding credit decisions.
Founder
Simply Heaven Candles
05.2012 - 05.2020
Interviewed, supervised and motivated staff members to achieve optimal productivity.
Developed innovative sales and marketing strategies to facilitate business expansion.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Developed and managed marketing internship program for local college students.
Elevated social media presence through the creation of compelling content that resonated with target audiences.
Member Solutions Specialist
Broadview Federal Credit Union
10.2015 - 09.2017
Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
Developed rapport with customers, building trust and loyalty through consistent professional communication.
Maintained compliance with company policies and procedures while handling sensitive customer data securely.
Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
Strengthened relationships with members by offering tailored financial advice based on their individual needs and goals.
Handled escalated cases professionally, liaising between customers and senior management to achieve satisfactory resolutions for all parties involved.
Met customer call guidelines for service levels, handle time and productivity.
Trained new personnel regarding company operations, policies and services.
Cross-trained and backed up other customer service managers.
Retail Sales Specialist
Time Warner Cable
Albany, NY
01.2013 - 08.2015
Effectively communicate product and service information and billing procedures.
Accurately enter data into the billing system.
Achieve all sales and retention quotas set for the department.
Contributed to team success by exceeding team sales goals by 196%.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
Mentored and trained sales associates for nine store locations.
Education
Master of Business Administration - Marketing
Excelsior College
Albany, NY
12-2020
Bachelor of Science - Liberal Arts
Excelsior College
Albany, NY
05.2018
Skills
Microsoft Office
Team leadership
Critical Thinking
Verbal and Written Communication
Digital Marketing
Strategic Sales Knowledge
Analytical skills
Originality and Creativity
References
References available upon request.
Timeline
Financial Aid Manager
Bryant & Stratton College
10.2024 - Current
Consumer Lending Specialist
Broadview Frederal Credit Union
09.2017 - 10.2024
Member Solutions Specialist
Broadview Federal Credit Union
10.2015 - 09.2017
Retail Sales Specialist
Time Warner Cable
01.2013 - 08.2015
Founder
Simply Heaven Candles
05.2012 - 05.2020
Master of Business Administration - Marketing
Excelsior College
Bachelor of Science - Liberal Arts
Excelsior College
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