Julius Cabrera
Brooklyn,NY
Summary
Energetic Bellman manages guest luggage and responds to requests in high-volume hospitality environments. Organized and professional with commitment to service and guest satisfaction. Escorts guests to rooms and proactively provides updated information on amenities and upcoming events. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Bell Attendant
Courtyard by Marriott
New York, NY
01.2023 - 01.2024
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Attached claim checks to bags to efficiently store and organize luggage.
- Reported room or property issues to maintenance staff for repairs.
- Monitored area surrounding hotel and addressed potentially dangerous people and situations.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Provided advice to guests on transportation options near hotel.
- Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Greeted guests coming in and held doors open for people entering building.
Sales Associate
Footlocker
Queens, NY
06.2022 - 01.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Unity Preparatory
Brooklyn, NY06-2022
Skills
- Excellent communication skills
- Reliable and punctual
- Problem-solving skills
- Friendly and Outgoing
- Guest Services
- Luggage deliveries
- Suitcase storage
Timeline
Bell Attendant
Courtyard by Marriott
01.2023 - 01.2024
Sales Associate
Footlocker
06.2022 - 01.2023
High School Diploma -
Unity Preparatory