Julius Canale
Coatesville,PA
Summary
Dynamic and result-driven professional with a decade of experience in customer service. Adept at managing concerns, resolving conflicts, and adapting seamlessly to changes in a fast-paced environment. Proven track record of delivering exceptional service and consistently exceeding expectations. Seeking a new opportunity where I can leverage my skills and dedication to excel and grow over time.
Overview
13
13
years of professional experience
Work History
Front Desk Team Member
Planet Fitness
Downingtown, PA
07.2017 - Current
- Efficient check-in and out process management leading to enhanced guest satisfaction
- Provided excellent customer service by promptly addressing guest inquiries and concerns
- Maintained a clean and inviting lobby area by regularly tending to its appearance.
- Answered phone calls from customers seeking assistance or information.
- Balanced daily cash receipts and prepared bank deposits at end of shift.
- Assisted with resolving guest complaints in an efficient manner.
Maintenance Technician
Planet Fitness
Downingtown, PA
07.2021 - 07.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Tested components and systems to evaluate performance and identify concerns
- Completed job reports and logs immediately following service calls.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Replaced defective parts such as bearings, seals, gears, valves.
- Maintained accurate records of all maintenance activities performed.
- Cleared clogged drains and replaced valves, faucets and fixtures.
Picker/Packer/Warehouse Shipper
Urban Outfitters, Inc.
Gap, PA
11.2015 - 01.2016
- Printed labels, packaged boxes, and loaded into outbound containers
- Scanned packages and boxes and moved to loading dock for shipment
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Backroom Team Member
Express
Exton, PA
11.2014 - 06.2015
- Stocked merchandise in backroom and restocked storefronts and displays
- Facilitated positive guest experience by promptly locating desired items
- Assisted with inventory audits to maintain accurate stock levels and minimize discrepancies.
Package Handler
UPS
West Chester, PA
08.2014 - 10.2014
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed
- Use handheld scanners and physical logs to accurately track item movements
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
Fulfillment Associate
Witmer Public Safety Group Inc
Coatesville, PA
09.2011 - 01.2014
- Handled inbound and outbound shipments of weapons and supplies for EMTS, firefighters, and police officers
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts
- Aided in janitorial duties when needed such as cleaning the bathrooms and mopping the halls.
Education
Coatesville Area Senior High School
Coatesville, PA06.2012
Some College (No Degree) - Liberal Arts and Sciences
Drexel University
Philadelphia, PASome College (No Degree) - Liberal Arts And Sciences
Delaware County Community College
Media, PASkills
- Team player mentality
- Resourcefulness and Initiative
- Customer Service Skills
- Documentation and Record Keeping
- Sales and Upselling
- Microsoft Office
- Project Management
- Equipment Installation
- Building Maintenance
- Electrical Troubleshooting
- Mechanical expertise
- Equipment Repair
- Plumbing Repairs
- Preventive Maintenance
- Reporting and documentation
- Power and hand tool use
- Motivational
- Strength training
- Physical Conditioning
- Leadership skills
- Group and individual instruction
Timeline
Maintenance Technician
Planet Fitness
07.2021 - 07.2022
Front Desk Team Member
Planet Fitness
07.2017 - Current
Picker/Packer/Warehouse Shipper
Urban Outfitters, Inc.
11.2015 - 01.2016
Backroom Team Member
Express
11.2014 - 06.2015
Package Handler
UPS
08.2014 - 10.2014
Fulfillment Associate
Witmer Public Safety Group Inc
09.2011 - 01.2014
Coatesville Area Senior High School
Some College (No Degree) - Liberal Arts and Sciences
Drexel University
Some College (No Degree) - Liberal Arts And Sciences
Delaware County Community College