Nicholas Martinez
San Antonio
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Dependable and hardworking with positive attitude and strong work ethic.
Overview
10
10
years of professional experience
Work History
Front Desk Team Member
Golds Gym
10.2024 - Current
- Communicated effectively with management about facility needs or improvements required for optimal member satisfaction.
- Developed rapport with gym members by actively engaging in conversations and offering support during workouts.
- Provided fitness assessments for new clients, creating customized workout plans tailored to individual goals.
- Assisted new members with enrollment processes, leading to increased gym membership sales.
- Enhanced gym member experience by providing exceptional customer service and addressing inquiries promptly.
Life Insurance Agent
Aflac
03.2023 - 09.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Merchandise Manager
Petco
02.2021 - 03.2023
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Stock-man
Hobby Lobby
10.2019 - 02.2021
- Changed sales floor signs to show current pricing and support product promotions.
- Consistently lifted materials weighing as much as 75 pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Worked effectively in fast-paced environments.
- Coordinated with cross-functional teams during new product launches to ensure adequate stock was available at launch time.
Team Leader
Chick-fil-A
05.2015 - 10.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
No Degree - Business Management
Northwest Vista College
San Antonio, TXHigh School Diploma -
Robert Vela High School
Edinburg06-2019
Skills
- Resourcefulness and initiative
- Team player
- Cash handling experience
- Problem-solving skills
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Positive attitude
- Attention to detail
Timeline
Front Desk Team Member
Golds Gym
10.2024 - Current
Life Insurance Agent
Aflac
03.2023 - 09.2024
Merchandise Manager
Petco
02.2021 - 03.2023
Stock-man
Hobby Lobby
10.2019 - 02.2021
Team Leader
Chick-fil-A
05.2015 - 10.2019
No Degree - Business Management
Northwest Vista College
High School Diploma -
Robert Vela High School
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