Franklin Ayala
Woodbridge,Virginia
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful team leader setting.
Overview
4
4
years of professional experience
Work History
Front Desk Team Member
Target
2460 Prince William Pkwy Woodbridge VA,22191
11.2021 - Current
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained clean and organized front desk areas to uphold polished company image.
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system and enthusiastically greeted callers.
- Stored guest valuables in safe and individual boxes for security.
- Used internal software to process reservations, check-ins and check-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Dental Assistant
Assistant Dental
3701 George Mason Dr Falls Church, VA 22041
04.2020 - 06.2020
- Designed dental report card to explain patient dental health status and treatment plans.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Verified patient insurance eligibility and benefits.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
Receptionist Assistant
Recepcionist
Alexandria, VA
02.2019 - 03.2020
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected [Type] payments, processed transactions and updated relevant records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Associate of Science - Nursing Assistance
Northern Virginia Community College
Annandale, VA05.2024
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2020
Skills
- Calendar Software
- Word Processing
- Conference and Meeting Planning
- Guest Engagement
- Customer Retention
- Guest Satisfaction
- Time Management
- Office Management
- Administrative Support
- Problem-Solving Skills
- Hospitality Service
- Guest Services
- Front Desk Management
- Patient Interviews
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Team Member
Target
11.2021 - Current
Dental Assistant
Assistant Dental
04.2020 - 06.2020
Receptionist Assistant
Recepcionist
02.2019 - 03.2020
Associate of Science - Nursing Assistance
Northern Virginia Community College
High School Diploma -
Woodbridge High School