Madden Santiago
Port Orange,FL
Summary
Bringing positive and energetic approach, well-suited for guiding young adults and fostering a supportive and welcoming environment. Developed leadership and communication skills in a youth sports environment, ready to transition into a new field.
Demonstrated ability to motivate and guide teams, ensuring positive and productive environment. Seeking to apply these transferrable skills to a new demographic of people.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Team Member
Harvard University Recreation
10.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Streamlined front desk operations for improved efficiency and productivity.
- Handled confidential guest information securely while adhering to privacy regulations.
- Maintained accurate records of guest information, payments, and reservations using management software systems.
Assistant Coach
Port Orange Hawks Pop Warner
06.2022 - 07.2024
- Effectively instructed young children in the regulations and fundamental principles of football.
- Assigned coaching responsibilities to various individuals.
- Developed successful strategies for handling new challenges with young children.
Education
Bachelor of Arts - Economics
Harvard College
05-2028
Skills
- Improving performance
- Team motivation
- Customer Service
- Problem-Solving
- Relationship Building
- Team Leadership
- Communicative
- Safety awareness
Certification
- CPR Certification - American Heart Association or Red Cross.
- Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Front Desk Team Member
Harvard University Recreation
10.2024 - Current
Assistant Coach
Port Orange Hawks Pop Warner
06.2022 - 07.2024
Bachelor of Arts - Economics
Harvard College
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