Open To Work
JULIUS GOMES
Brockton,United States of America
Summary
Vigilance specialist with years of experience ensuring public & property safety. Interpersonally capable of effective and efficient communication within organizations and towards customers; I am proud to serve with integrity and add value to my job duties to ensure satisfaction. Experienced addressing security breaches through around-the-clock surveillance while maintaining professionalism in both demeanor and appearance. Have worked six years in the customer service industry independently. I held a Security D License since January, 2018.
Overview
12
12
years of professional experience
Work History
Rover
Rover.com
Brockton, Massachusetts
02.2019 - Current
- Leveraged advanced pet care knowledge to enhance client satisfaction, resulting in increased repeat bookings and positive reviews.
- Developed and implemented training programs for new pet sitters to ensure consistency in service quality and operational efficiency.
- Utilized scheduling software to optimize caregiver assignments, improving overall service delivery and reducing client wait times.
Customer Service Representative
Doordash
01.2015 - Current
- Provided exceptional customer service by resolving inquiries efficiently, enhancing customer loyalty and satisfaction.
- Developed and maintained knowledge of company offerings, ensuring accurate information delivery to customers.
- Adapted to changing customer needs and feedback, continuously improving service processes and team effectiveness.
Security Officer (Full-time)
Central Public Safety
Rosindale, United States of America
08.2018 - 02.2019
- Patrol.
- Report.
- Information logging.
- Surveillance.
Flex Security Officer
G45 Secure Solutions
Sarasota, United States of America
06.2014 - 01.2015
- Ensured delicate merchandise remained safe during transportation.
- Delivered goods through navigation and customer communications.
- Interacted with hundreds of customers and ensured satisfaction with my work.
Education
High School Diploma -
Manatee High School
05.2013
High School Diploma -
Liberty High School
01.2009
Some College (No Degree) - School of Psychology
Polk State College
Skills
- Critical Thinking
- Organization
- Teamwork
- Adaptability
- Dependability
- Active Listening
- Creativity
- Leadership
- Time Management
- Communication
- Surveillance
- Patrol
References
- Donato Carrassi, Project Manager, +941-932-4619, dcarrassi@outlook.com
- Tollyn Twitchell, Landlord, +123-456-7890, tollynd@gmail.com
Personal Information
Title: Security & Support Specialist
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Rover
Rover.com
02.2019 - Current
Security Officer (Full-time)
Central Public Safety
08.2018 - 02.2019
Customer Service Representative
Doordash
01.2015 - Current
Flex Security Officer
G45 Secure Solutions
06.2014 - 01.2015
High School Diploma -
Manatee High School
High School Diploma -
Liberty High School
Some College (No Degree) - School of Psychology
Polk State College