Julius J. Justin
Summary
Seasoned Operations Senior Manager with a proven track record at Wells Fargo & Company, excelling in operational oversight and team leadership. Spearheaded initiatives that resulted in a 90% reduction in operational losses, showcasing adeptness in workflow improvement and employee talent development. Demonstrates unparalleled troubleshooting skills and a commitment to elevating operational performance.
Overview
32
32
years of professional experience
Work History
Operations Senior Manager - Executive Director
Wells Fargo & Company
, USA
07.2022 - Current
- Directed operational efficiency of key business units spread across four sites.
- Established and communicated goals and performance objectives for operational business units.
- Partnered with Risk Management, Compliance and Relationship Management to achieve operational objectives.
- Developed procedures to align with internal policies.
- Executed comprehensive tasks involved in the performance management cycle.
- Acted as Subject Matter Expert for business units on projects and enhancements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
International Operations Manager - Vice President
Wells Fargo & Company
, USA
06.2007 - 06.2022
- Directed operations for a team of 40 members spanning multiple roles from management to production.
- Optimized procedures for high-risk product-offering implementations.
- Forecasted budgetary costs and described discrepancies.
- Established productivity and quality standards to improve unit cost, and surpassed key performance indicators.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Conducted regular audits of business units to find areas for improvement.
- Established verification procedures, significantly reducing operational risks.
- Introduced a Quality Assurance control, leading to a 90% reduction in operational losses.
- Established a thorough review protocol to guarantee precision in deploying high-value offerings.
Operations Manager - Assistant Vice President
Wells Fargo & Company
05.2002 - 05.2007
- Managed 30 Operations Associates to ensure that suspected fraud items were reviewed in accordance with SLAs.
- Built strong operational teams to meet process and production demands.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Developed key performance indicators to measure effectiveness of operational processes.
- Provided excellent service and attention to customers through phone conversations.
- Reduce monthly operational losses by 80% from $600K by redesigning training, creating procedures and establishing an escalation path.
Senior Operations Associate
Wells Fargo & Company
11.1996 - 04.2002
- Evaluated staff performance metrics to surpass service-level standards.
- Discovered areas requiring enhancements, aiding decision-makers in implementing changes.
- Delivered training sessions on operational processes and procedures for staff.
- Performed quality control checks to ensure compliance with standards and operational requirements.
- Detected internal issues and presented solutions to senior leadership.
Senior Accounting Associate
Long Island Savings Bank (acquired)
Garden City, NY
03.1993 - 10.1996
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared monthly closing entries to generate accurate financial reports for management review.
- Maintained accurate and up-to-date financial records in accordance with accounting principles.
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
- Maintained general ledger accounts by verifying, allocating, posting transactions, and resolving discrepancies.
- Assisted with month-end and year-end closing processes to ensure timely reporting.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
M.B.A. - General Business Administration
Capella University
Minneapolis, MNB.S. - Management and Leadership
Capella University
Minneapolis, MNA.S. - Accounting
Nassau Community College
Garden City, NYCert. ED - Education
Sir Lewis Community College
Morne, Saint LuciaSkills
- Operational Oversight
- Team Leadership Across Functions
- Operational Performance Evaluation
- Employee Talent Development
- Effective Troubleshooting Skills
- Workflow Improvement
Affiliations
- Nominated by Executive Leadership, and accepted into the inaugural Shared Services Operations Leadership Development Program
- Mentor: Payment Operations branch of the Wells Fargo Mentor Program
- Member of Employee Resource Networks: Black/African American, Hispanic/Latino
Timeline
Operations Senior Manager - Executive Director
Wells Fargo & Company
07.2022 - Current
International Operations Manager - Vice President
Wells Fargo & Company
06.2007 - 06.2022
Operations Manager - Assistant Vice President
Wells Fargo & Company
05.2002 - 05.2007
Senior Operations Associate
Wells Fargo & Company
11.1996 - 04.2002
Senior Accounting Associate
Long Island Savings Bank (acquired)
03.1993 - 10.1996
M.B.A. - General Business Administration
Capella University
B.S. - Management and Leadership
Capella University
A.S. - Accounting
Nassau Community College
Cert. ED - Education
Sir Lewis Community College