Julius Leonard
Inver Grove Heights,MN
Summary
Experienced professional with a strong background in emergency communication and crisis management. Proven ability to make prompt and well-informed decisions, communicate effectively, and think critically under pressure. Highly regarded for collaborative approach, adaptability, and unwavering reliability. Possesses exceptional multitasking abilities, adept problem-solving skills, and the capacity to remain composed in high-stress environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Dakota 911
01.2023 - Current
- Communications Training Officer mentoring and training new dispatchers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Flight Attendant
Sun Country Airlines
04.2021 - 03.2023
Capitol Security Officer
Minnesota Department Of Public Safety
04.2020 - 04.2022
Event Emergency Medical Technician
Blue Line Medical Services LLC
08.2018 - 02.2020
Telematics Operator
Bosch Service Solutions
08.2018 - 02.2020
- Received high-stress, dynamic emergency calls from customers
involved in motor vehicle accidents. - Attended safety training meetings to learn procedures for handling
medical and fire emergency calls.
Education
Associate of Arts - Criminal Justice
Hennepin Technical College
Brooklyn Park, MN05-2025
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Professional Demeanor
- Team Leadership
- Multitasking and Prioritization
Certification
- Communications Training Officer
- Emergency Medical Technician
- Basic Life Support Provider
- Completed 12 Month Leadership Excellence and Processes Course -Topics included effective Coaching, understanding the impact of attendance, attrition, and shrinkage
Timeline
911 Dispatcher
Dakota 911
01.2023 - Current
Flight Attendant
Sun Country Airlines
04.2021 - 03.2023
Capitol Security Officer
Minnesota Department Of Public Safety
04.2020 - 04.2022
Telematics Operator
Bosch Service Solutions
08.2018 - 02.2020
Event Emergency Medical Technician
Blue Line Medical Services LLC
08.2018 - 02.2020
Associate of Arts - Criminal Justice
Hennepin Technical College
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