Julius Serrano

• Manage Lowes account, overseeing 70,000+ orders from tender to completion, ensuring customer satisfaction.
• Increase partnership with Lowes by 53% through strategic business development.
• Supervise Harbor Freight account, handling 431+ jobs since Aug 2021, generating $99K profit margin.
• Lead DF YOUNG account, managing home deliveries for medical equipment, ensuring client satisfaction.
• Expert in logistics software including Comet, Dispatch Track, XCELERATOR, and Pallet.

• Managed and placed all travel needs for company personnel and flight crew.
• Interacted with flight operations, pilot and flight attendant crew members, and the chief pilot; coordinated with dispatchers to resolve daily operational issues involving pilot and flight attendant crew members.
• Oversaw the scheduling department to ensure employees were compliant with the requirements.
• Created schedules and bid lines for flight crew members:
• Led 9-member scheduling shop; responsible for creating and maintaining a 24/7/365 RPA pilot schedule for 150 aircrew personnel.
• Managed 1.5K personnel leave/TDY days during 24/7 flight ops; ensured 100% manning accountability for 12K flight hours.
• Rapidly implemented pandemic flight schedule; managed 150 aircrew for 3 months, enabling continued 24/7 ops/6K flight hours
• Strategically scheduled 3K flight hours, 400 Training Hours, 250 TDY days per month.

Logistics & Deployment Leadership

• Directed comprehensive logistics planning, shipping/receiving projects, and cradle-to-grave operations for global air, ground, and sea transportation supporting Air Force mission requirements, including coordination of flights, freight, and ships from planning through execution.
• Served as 563 RQG Logistics Plans Liaison; single-handedly processed all commander requirements for rescue operations at Nellis AFB while managing deployment/redeployment planning, Time Phased Force Deployment Data (TPFDD) taskings, and movements for 23 units, 13 GSUs, and 1 Numbered Air Force.
• Executed Air and Space Expeditionary Force (AEF) deployment planning and execution for 11,000 personnel across six wings, two bases, and the USAF Warfare Center; maintained LOGMOD database supporting 526 cargo Unit Type Codes and 121 user accounts.

Acquisition, Contracting & Vendor Management

• Facilitated acquisition contracts and strategically procured goods/services from diverse suppliers (legal, finance, medical, supply, civil engineering, security, transportation, etc.) to sustain mission operations.
• Negotiated price, technical requirements, and contractual obligations with suppliers and customers, ensuring mutual understanding of support deliverables and timely financial settlements.

Process Improvement & Training

• Advised senior leadership on budget, resource management, and operational process improvements, optimizing efficiency, financial objectives, and resource utilization.
• Led Unit Deployment Manager (UDM) training program; identified 58 new Points of Contact, conducted initial training for 36 commanders, and increased program compliance by 45% across 192 UDMs.
• Managed Information Technology Equipment Custodian (ITEC) program; redesigned Logistics Plans office Command and Control layout and developed/deployed employee survey for 158 personnel to assess HR cultural compatibility and talent impact.

Readiness & Reporting

• Updated and maintained the Air and Space Expeditionary Reporting Tool (ART) for 1,700 Unit Type Codes with 96 unit monitors; delivered monthly readiness status reports to Wing leadership.
• Oversaw Wing deployment execution processes for PACAF and local exercises; identified and implemented key process improvements while organizing equipment, technology, and personnel shipments for Air Force units worldwide.