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Bilingual Customer Support Specialist with 6+ years of experience in delivering exceptional service through email, chat, and phone. Recognized as a 2017 Mandela Washington Fellow for leadership in business and entrepreneurship. Achieved Top Rated Plus status on Upwork with 100% job success, over 18,000 hours billed, and $100K+ in revenue. Proficient in Zendesk, Shopify, and CRM systems, demonstrating a strong commitment to service quality and client retention.

Multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dynamic bilingual customer service professional with experience at Sports Endeavors, excelling in resolving complex inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, I effectively manage high-volume calls while demonstrating empathy and problem-solving abilities to ensure swift resolutions and foster positive client relationships.

Dynamic professional with strong bilingual communication skills. Experienced in customer service and technical troubleshooting, ensuring high levels of satisfaction and efficient problem resolution.

Juliza Velasquez

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Bilingual Customer Service Representative

Bilingual Customer Service Representative

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High School Diploma -

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Bilingual Customer Service Representative

Bilingual Customer Service Representative

High School Diploma -

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