Juliza Velasquez
Channelview,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Progressive
07.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Bilingual Customer Service Representative
Amco Auto Insurance
02.2016 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Endeavor High School
Channelview, TX01.2015
Skills
- Customer Support
- Call Management
- Spanish Translation
- Document Translation
- Payment Collection
Certification
- Licensed Texas Life and Health Agent
Timeline
Bilingual Customer Service Representative
Progressive
07.2023 - 10.2023
Bilingual Customer Service Representative
Amco Auto Insurance
02.2016 - 07.2023
High School Diploma -
Endeavor High School