Jullien Flowers
Mendocino Farms
Kingwood
3
Languages
9
years of professional experience
Resourceful hospitality leader with expertise in team support, customer relations, and problem-solving. Demonstrates adaptability and quick learning of new technologies and processes. Seeking to leverage leadership and organizational skills in a remote role that fosters team collaboration and personal growth.
Work History
Operations & Support Supervisor (Manager)
4 Years 8 Months- Oversaw daily restaurant operations, leading and mentoring a high-performing team in a dynamic environment.
- Monitored and adjusted weekly employee schedules to align with staffing requirements and enhance team productivity.
- Conducted regular inventory assessments and monitored stock levels to ensure seamless daily operations and reduce excess waste.
- Managed resolution of customer issues to foster positive experiences and encourage repeat business.
- Developed and implemented training programs to enhance new employee understanding of company procedures and customer service excellence.
- Managed digital order processing and coordinated with various departments to maintain efficiency in fulfillment operations.
- Provided essential assistance to higher management by organizing and maintaining operational documentation and reporting processes.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
Account Manager / Recruiter / Sales
4 Months- Executed recruitment strategies and onboarding procedures for new hires, effectively managing and organizing applicant documentation.
- Coordinated interview schedules and organized hiring documentation to enhance candidate selection efficiency.
- Guided new hires through comprehensive training on company procedures and performance expectations.
- Instructed customers on AT&T products and tailored recommendations to meet specific needs.
- Ensured precision in sales and customer records to enhance operational efficiency through company software.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Server / Hostess / Back of House Support
1 Year 4 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Managed reservations, waitlists, and guest seating using digital floor management software while maintaining accurate customer information,
- Coordinated with kitchen and front-of-house teams to ensure timely, accurate order fulfillment.
- Resolved guest concerns professionally and worked proactively to maintain guest satisfaction.
- Maintained accuracy and attention to detail while preparing orders according to company standards.
- Prioritized multiple responsibilities simultaneously in a fast- paced environment while meeting strict service expectations.
- Collaborated with cross-functional team members to improve communication and operational efficiency.
- Trained and mentored new employees on company procedures, customer service standards, and daily operations.
- Processed cash and electronic payments accurately while balancing daily transactions.
Education
No Degree - ASL Interpreting
High School Diploma
Skills
Operational Efficiency
Process Optimization
Task management
Work planning
Documentation
Microsoft Office (Excel
Word)
Google Workspace
Team leadership
Performance Management
Customer service expertise
Technical support expertise
Teamwork and collaboration
LANGUAGES
English - fluent
ASL - fluent
Spanish - conversational
Timeline
Operations & Support Supervisor (Manager)
Mendocino Farms
09.2021 - 05.2026Read More
Account Manager / Recruiter / Sales
The Apex Firm Inc
05.2019 - 09.2019Read More
Server / Hostess / Back of House Support
Pappadeaux Seafood Kitchen
11.2017 - 03.2019Read More
Lamar University
No Degree from ASL Interpreting
Read More
Port Neches-Groves High School
High School Diploma
Read More