Stephanie Martinez
San Antonio,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Operations Support Senior Supervisor
Citibank
San Antonio, TX
02.2022 - Current
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 16 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
Lien Perfection Specialist
Credit Human Federal Credit Union
San Antonio, TX
06.2016 - 02.2022
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Assisted in preparation of home title and title commitments.
- Examined and verified 30 titles weekly.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Examined land records and identified potential problems with title search results.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Utilized various online databases and public land records to verify ownership information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Insurance Claims Representative
Nationwide Insurance Agency
San Antonio, TX
09.2015 - 05.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Maintained accurate and up-to-date records of claim information for future reference.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Investigated accidents or incidents to determine cause and extent of damages.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Verified client information by analyzing existing evidence on file.
Education
Bachelor of Science - Psychology
12.2021
Associate of Arts - Liberal Arts And Sciences
06.2017
Skills
- Pre-Screening Candidates
- Regulatory Compliance
- Operational Efficiency
- Operational Standards
- Operations Tracking
- Business Leadership
- Records Organization and Management
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Manage Operations
Timeline
Operations Support Senior Supervisor - Citibank
02.2022 - Current
Lien Perfection Specialist - Credit Human Federal Credit Union
06.2016 - 02.2022
Insurance Claims Representative - Nationwide Insurance Agency
09.2015 - 05.2016
Texas A&M University San Antonio - Bachelor of Science, Psychology
Palo Alto College - Associate of Arts, Liberal Arts And Sciences