JULLIEN WILLIAMS
Peoria,AZ
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FSL Supervisor
Asurion
Tempe, AZ
09.2021 - Current
- Responsible for inventory management for all programs in the Warehouse "Same day, 5G installs, Major Appliance, and now Enjoy Technology" to make sure we have no losses in inventory on the monthly count
- I also helped make the program that helps my company do van audits faster
- Fleet management is another significant part of this position
- The cleanliness, general upkeep, location, and driving infractions of each technician's vehicle are the FSL's responsibility
- As well as ensuring geotabs are in working order and reporting any type of driving infraction to the appropriate management
- Travel the country 25% - 40% to move programs from 3PL to DL warehouse and then train for success within a short window of time
- General warehouse and office upkeep
- Client Billing for the programs ran out of the FSL.
- currently working on T-Mobile pilot, 5G adjacent.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Lead Technical Consultant
Asurion
Tempe, AZ
06.2010 - 09.2021
- Troubleshot malfunctions with systems and programs to pinpoint the root cause of issues and restore them
- Developed streamlined Excel to provide more effective workflows for staff
- Trained end-users in best practices to minimize errors and protect key data
- Explored new technologies and tools that the quality assurance team could use for testing purposes
- Manage Multiple Stores to help teach and fix Inventory by using Excel to spot-check inventory and Label inventory properly
- I also pride myself on making sure my team is up to date on all trading/protocols so that we can always keep top ranking with our customer satisfaction survey
- 83% overall Satisfaction rating
- I believe that every employee's success reflects my training and communication abilities.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZBA - Game Design -
Collins College
Skills
- New hire orientation
- Staff development
- Project documentation
- Capacity and scalability planning
- Cost estimation and budgeting
- Data extraction
- Data evaluation
- DAX
- Inventory oversight
- Manager
- Staff Management
- Strategic Planning
- Schedule development
- Operations Management
- Project Management
- Complex Problem-Solving
Certification
- Level 1 WISE Certification, 04/13/2020
- Level 2 WISE Certification, 04/13/2020
- Apple GSX Certification, 03/2017
- Samsung Certification, 03/2017
Timeline
FSL Supervisor
Asurion
09.2021 - Current
Lead Technical Consultant
Asurion
06.2010 - 09.2021
High School Diploma -
Raymond S. Kellis
BA - Game Design -
Collins College