Julnet Melien
Margate,FL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
Work History
Authorization Specialist
Centene Corporation
Clayton, MO
05.2025 - 05.2026
- Managed end-to-end prior authorization process for member healthcare services, ensuring compliance with documentation standards and accuracy of medical information to support timely patient care.
- Facilitated clinical workflows by verifying insurance eligibility and routing complex authorization requests to appropriate clinical personnel, enhancing overall service delivery.
- Maintained data integrity by accurately inputting high volumes of authorization data into management systems, supporting efficient tracking and decision-making.
- Supported the Utilization Management team in a remote environment, leveraging digital communication tools to resolve inquiries and streamline member services.
SYSTEM ADMINISTRATOR
DIGITECH DENTAL LAB
Doral, Florida
07.2016 - 01.2024
- Installed, configured, tested and maintained operating systems, application software and system management.
- Analyzed server performance and uptime using standard tools to identify areas for optimization and ensure system reliability.
- Digitized inventory of hardware, software, computer systems, and relevant documents to enhance tracking and management processes.
Shipping Specialist
SMITH STERLING LAB
Doral, Florida
08.2010 - 05.2016
- Managed shipping schedules to ensure timely delivery of laboratory supplies.
- Set up, installed, and configured software and hardware for new users, facilitating smooth onboarding and system integration.
- Collaborated with warehouse teams to optimize packing and loading processes.
- Trained new staff on shipping procedures and safety protocols.
- Organized storage areas according to company guidelines while ensuring safety regulations are met.
HELP DESK TECHNICIAN
VITAS
06.2008 - 07.2010
- Provided technical support to end users, diagnosing and resolving issues with software, printers, and network access.
- Managed support tickets using ticketing systems, ensuring that all cases were logged accurately and resolved within specified timeframes.
- Communicated technical information to non-technical users in a clear and understandable manner, ensuring users felt supported throughout the troubleshooting process.
Education
Google IT Support Professional -
Skills
- Application review
- Application verification
- Data management
- Data entry
- Documentation and paperwork
- Customer Communication
- Time management
- Troubleshooting & Diagnosing
- Problem solving
- Attention to detail
- Effective communication
- Helpdesk Management
- IT Security Protocols
- Network Configurations
- Software Hardware Installation
- Systems maintenance
- Programming
Websites
Accomplishments
- IT Efficiency Improvement, Achieved a 30% reduction in network downtimes through streamlined processes and proactive maintenance.
- User Satisfaction Enhancement, Increased user satisfaction scores by 25% through improved support services and training workshops.
Timeline
Authorization Specialist
Centene Corporation
05.2025 - 05.2026
SYSTEM ADMINISTRATOR
DIGITECH DENTAL LAB
07.2016 - 01.2024
Shipping Specialist
SMITH STERLING LAB
08.2010 - 05.2016
HELP DESK TECHNICIAN
VITAS
06.2008 - 07.2010