Julytza Arroyo
J. Riley Williams
St. Johns,FL
1
Language
6
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Work History
Title Processor
3 Months- Schedule Buyer and Seller's closing day
- Schedule buyer's surveys
- Processed title documents accurately to ensure compliance with legal standards.
- Reviewed and verified property records for completeness and accuracy.
- Assisted in resolving discrepancies in title searches through diligent research.
- Collaborated with clients and stakeholders to clarify title issues effectively.
CSR II
1 Year 9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using company-specific software, ensuring compliance with industry standards.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Assisted in training new team members on customer service protocols and system navigation.
Loan Specialist
3 Years 6 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Resolved customer inquiries and complaints, enhancing satisfaction through effective problem-solving.
- Provided tailored recommendations and support in response to customer requests, improving service quality.
- Educated customers about billing, escrow account changes, payment processing, and support policies and procedures.
- Educated customers on billing, escrow changes, payment processing, and support policies, empowering informed decision-making.
Education
High School Diploma
Skills
Bilingual Spanish
Underwriting guidelines
Microsoft office
Microsoft Office
Problem-solving
Title processing
Multi-tasking strength
Scheduling coordinator
Interpersonal communication
Client engagement
Closing coordination
Languages
Spanish
Native or Bilingual
Timeline
Title Processor
J. Riley Williams
06.2026 - CurrentRead More
CSR II
Triad Financial Services Inc.
09.2024 - 06.2026Read More
Loan Specialist
Flagstar Bank
03.2021 - 09.2024Read More
Seacoast Christian Academy
High School Diploma
Read More