Livier Hernandez
Phoenix,AZ
Summary
Dynamic and detail-oriented Sr Retail Loan Processor at Bank of America, skilled in data verification and fraud analysis. Bilingual in Spanish, I excel in fast-paced environments, ensuring accuracy and efficiency. A subject matter expert in fraud claims, I effectively collaborate with teams to enhance operational integrity and customer satisfaction.
OJT coach ATM fraud initiation for new hire classes and received recognition by leadership.
Top performer and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sr Retail Loan Processor
Bank of America
Phoenix, AZ
06.2022 - Current
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation.
- Reviewed loan contracts to approve payment to dealerships.
ATM/Credit Cards Fraud Initiation Process
Bank of America
Phoenix, AZ
07.2018 - 06.2022
- Review and analyze ATM transactions for potential fraud.
- Identify suspicious patterns and trends in fraudulent activity.
- Prepare detailed reports for further action.
- Handle inbound calls from customers regarding potential fraud.
- Assist customers with fraud claims and resolution.
Education
High School Diploma -
Dominguez High School
Compton, CA06-2005
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Enthusiastic,efficient,works well unsupervised,highly flexible
- Easily adapts to change and able to work in a fast pace environment
- Bilingual Spanish
- Subject matter expert in claim initiation-fraud on credit,debit cards
- Proficient with microsoft office programs,Excel,Word,Outlook,Power point
- Experience with Synergy,Bolt,Softpoint and QC tool
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sr Retail Loan Processor
Bank of America
06.2022 - Current
ATM/Credit Cards Fraud Initiation Process
Bank of America
07.2018 - 06.2022
High School Diploma -
Dominguez High School