Hi, I’m
Monica Tapia Macias
Arlington,WA
Summary
Enthusiastic Business Analyst with strong work ethic and great leadership skills. Experienced in meeting needs, improving processes and exceeding requirements in team environments. Self-motivated with strong attention to detail and exceptional organizational project management. Bringing 9 years of knowledge of banking regulations and compliance procedures.
Overview
11
years of professional experience
Work History
BECUKent, WA
Sr. Loan Loss Recovery Specialist
10.2020 - Current
Job overview
- Initiate, designed and implement recovery tactics on a case by case basis with high level of autonomy and independent decision making, taking into account variables such as time of year, economic factors and other criteria.
- Monitor workflow and queue volumes. React appropriately to ensure internal and external members are assisted in timely manner, within established and quality objectives.
- Review and audited third party collection agencies calls and appropriately recorded and created score cards.
- Work with management to identify team needs as they relate to training, mentoring, scheduling, projects, process and procedures revisions and workflow enhancements.
BECULake Stevens, WA
Regional Support Lead
05.2017 - 09.2020
Job overview
- Ensure all members receive prompt, efficient, courteous and professional service, and that member problems/complaints are resolved promptly and courteously, with follow through to resolution.
- Serve as escalation point & resource to team and members.
- Collaborate with NFC managers on ongoing training & mentoring.
- Maintain product knowledge to support team and continue thorough knowledge of products as business lending, business accounts, consumer lending, consumer accounts, IRA, POA and fiduciary accounts.
Sentry Credit IncEverett, WA
Assistant Manager
01.2013 - 04.2017
Job overview
- Analyzed departmental documents for appropriate distribution and filing.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Coached and oversee over forty employees. Inn-charged for escalated calls.
Skills
- Excellent attention to details with high quality work
- Goal Oriented
- Excellent time management skills
- Highly organized
- Fluent: English & Spanish
- Procedure Development
- Analytical and Critical Thinking
- Data Entry
Community and Business Development
- Nominated and attending, Crash Course 2022 Filene Research Institute.
- Selected as Emcee for BECU Town Halls 2022.
- Active member of Latinx ERG.
Timeline
Sr. Loan Loss Recovery Specialist
BECU
10.2020 - Current
Regional Support Lead
BECU
05.2017 - 09.2020
Assistant Manager
Sentry Credit Inc
01.2013 - 04.2017