Field Operations Specialist
Topview Sightseeing
04 2024 - 09 2024
Hi, I’m
Jumaane Royster
New York,NY
Summary
Driven and adaptable professional leader, sales specialist, and technology expert with 6 years of sales retail experience, and 2 years of coursework for Software Engineering.
Started at age 18 in 2018-2020 with Modell's. Completed months of employment with Best Buy and 2020 Companies in 2022-2023. Attended a software engineering fellowship, The Marcy Lab School in 2023-2024, and most recently working at TopView Sightseeing at age 24 in 2024.
Known for consistently exceeding sales targets while honing leadership and teamwork skills, I’ve developed a strong ability to optimize efficiency and performance. After completing a Full Stack JavaScript Software Engineering Fellowship, I’m eager to apply my determination to work smarter and harder in software engineering roles. With a natural curiosity and a commitment to open-mindedness and adaptability, I am excited for exceptional growth opportunities!
Work History
Topview Sightseeing New York, NY
Field Operations Specialist
04 2024 - 09 2024
Job overview
- Managed a team of field operators, providing guidance, training, and performance evaluations for continuous improvement.
- Welcome guests politely and warmly.
- Inform guests about departure times, stop locations, and other details such as how to plan the tour and the optimal route to take.
- Check and scan guests tickets and direct them to the bus or cruises.
- Collect guest information to resolve customer service issues and concerns.
- Coordinate with colleagues, bus operators, dispatchers, and managers for daily operations.
2020 CompaniesNew York, NY
Samsung Experience Consultant
07 2023 - 09 2023
Job overview
- Delivered exceptional customer experiences by providing in-depth product demonstrations, technical expertise, and personalized recommendations on Samsung products, including smartphones, tablets, wearables, and accessories.
- Drove sales by educating customers on the unique features and benefits of Samsung products, resulting in increased customer engagement and conversions.
- Acted as a brand ambassador, maintaining up-to-date knowledge of the latest Samsung devices, software updates, and technological advancements.
- Managed store displays, ensuring that products were presented attractively and that demo units were functional, up-to-date, and properly maintained.
- Collaborated with the sales team to develop strategies for promoting key products and meeting store sales targets.
- Assisted in troubleshooting customer issues, including device setup, software questions, and warranty claims, providing top-tier technical support.
- Built lasting customer relationships by offering after-sales assistance and ensuring high levels of satisfaction with purchases.
- Trained new hires and other sales associates on Samsung products, ensuring a knowledgeable and cohesive team.
Best BuyNew York, NY
Sales Consultant
12 2022 - 06 2023
Job overview
- Delivered personalized customer service and product recommendations, specializing in consumer electronics.
- Consistently exceeded sales goals and promoted services like protection plans and financing.
- Gained expertise in troubleshooting and resolving technical issues for customers.
- Collaborated with team members to maintain an organized and efficient sales floor.
Modell's Sporting GoodsNew York, NY
Sales Associate
07 2018 - 03 2020
Job overview
- Assisted customers with product selection and inquiries.
- Exceeded sales goals through effective upselling and cross-selling.
- Maintained store organization and restocked merchandise.
- Processed transactions and returns efficiently.
- Supported promotional events and ensured customer satisfaction.
Education
The Marcy Lab School
Certificate from Full-Stack Software Engineering
08.2024
University Overview
- Completed 2,000 hours of coursework in web development in an intensive one-year software engineering fellowship focused on the MERN stack (MongoDB, Express.js, React, Node.js).
- Gained hands-on experience building full-stack web applications, with a focus on real-world problem solving and collaboration.
- Designed and developed Civic Tech projects to address community challenges, utilizing the MERN stack to create impactful solutions.
- Worked in agile teams, employing best practices in version control (Git), debugging, and testing to deliver high-quality software products.
- Engaged in career development training, including technical interview preparation, communication, and teamwork skills.
- Developed proficiency in HTML/CSS, JavaScript, Node.js React, Express.js, PostgreSQL and more.
Skills
Front End:
- HTML5
- CSS3
- JavaScript
- React
- Figma
Backend & Database Management:
- Nodejs
- Expressjs
- JSON
- PostgreSQL
- MongoDB
Soft Skills:
- Time management
- Sales and marketing
- Sales expertise
- Technical Analysis
- Algorithm implementation
- Engineering standards
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Samsung Experience Consultant
2020 Companies
07 2023 - 09 2023
Sales Consultant
Best Buy
12 2022 - 06 2023
Sales Associate
Modell's Sporting Goods
07 2018 - 03 2020
The Marcy Lab School
Certificate from Full-Stack Software Engineering
09/2024