Veroniqua Waters
Forest Park,United States
Summary
Results-driven manager with over 8 years of experience leading diverse teams in dynamic, fast-paced environments. Proven track record of exceeding targets and driving operational efficiencies to maximize profitability. Expertise in strategic planning, project management, and cross-functional collaboration enhances the ability to deliver impactful results. Strong communicator dedicated to building relationships at all organizational levels, with a commitment to continuous improvement and talent development for achieving exceptional business outcomes.
Overview
9
9
years of professional experience
Work History
Field Operations Specialist
Agile Retail
2025.03 - 2026.01
- Maintain accurate stock levels
- Provide stock distribution and product management
- Help maintain all technical equipment and devices
- Provide support with uniforms, event kits and materials ensuring quality and maintenance for 50+ Brand Ambassadors
- Support Creative team in set up and break down of event/retail activations
- Clean and organize merchandise areas to maintain a tidy shopping environment.
- Supervise and train team members on merchandising best practices and visual standards.
- Conduct regular inventory checks to ensure product availability.
- Assist in training development programs for new hires focusing on merchandising techniques
- Manage time efficiently to meet deadlines for product launches and seasonal displays.
Store Manager
Spirit Halloween
2017.07 - 2025.11
- Completed point of sale opening and closing procedures.
- Reconciled cash drawer at beginning and end of each shift
- Processed POS transactions, including cash, check, and credit purchases and refunds
- Organized and restocked merchandise in heavy traffic areas to drive product sales
- Motivate team toward ambitious sales and profit goals
- Provide exemplary customer service by portraying a gracious, friendly and engaging manner
- Train employees on effective customer service and relations
- Managed a successful store with 30+ employees
- Recruited and trained employees of this high-volume store location
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
- Manage all daily functions of retail operations with the store manager, including visual merchandising for new products, inventory forecasting, and sales reporting
- Supervised guests at front counter, answering questions regarding products.
Sales Associate
Cosmoprof
2022.12 - 2024.01
- Establish positive rapport with customers to determine needs and sell high-quality hair products
- Use skills in upselling to regularly exceed sales targets
- Maintained high customer service standards in high-volume, fast-paced environments
- Worked as 1 of a team of 4 to ensure orders were delivered accurately and efficiently
- Used point-of-sale machines to process payments at tables and cash registers
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Kept up to date on fashions and upcoming trends
Art Show Event Manager
Artome
2018.11 - 2020.03
- Supervised a team of 2
- Used a box truck to travel across Georgia, Tennessee, Alabama, North Carolina, and South Carolina
- Work closely with clients to understand their needs and concerns, setting a clear purpose and objectives for each art show
- Set up the children's art in timely manner before cleaning and detailing
- Assisting the teachers and staff with helping the parents locate their Childs artwork
Crew Leader
Brusters
2016.09 - 2018.09
- Maintain order accuracy and timely fulfillment for to-go orders
- Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash
- Contribute to increased sales by upselling add-ons and desserts
- Responsible for careful packaging of goods in paper, plastic, or reusable bags
- Supported all lanes of checkout during peak sale hours
- Collaborated with other staff to increase efficiency during peak hours
- Train new hires on sales processes, customer service, and POS systems
Education
High School Diploma -
Bloomingdale Senior High School
Valrico, Florida06.2016
Skills
- Leadership
- Merchandising
- Inventory
- Problem Solving
- Communication
- Customer Service
- Flexibility
- Time management
- Adaptability
Timeline
Field Operations Specialist
Agile Retail
2025.03 - 2026.01
Sales Associate
Cosmoprof
2022.12 - 2024.01
Art Show Event Manager
Artome
2018.11 - 2020.03
Store Manager
Spirit Halloween
2017.07 - 2025.11
Crew Leader
Brusters
2016.09 - 2018.09
High School Diploma -
Bloomingdale Senior High School