Jumoke Reid

• Pulled HEDIS Hybrid data with strong accuracy.
• Extracted key info after full chart reviews.
• Followed HIPAA rules and clinical standards.
• Protected patient data during all tasks.
• Abstracted TRC and COA measures as required.

• Collected HEDIS Hybrid data from medical records with high accuracy.
• Reviewed charts to extract key clinical details.
• Followed HIPAA rules to protect patient data.
• Performed LSC data abstraction as part of HEDIS reporting.
• Ensured data matched clinical and quality standards.
• Maintained privacy while handling sensitive records.
• Verified all information met compliance guidelines.
• Summarized findings clearly and efficiently.

• Reviewed patient records in Epic and other EMRs to capture compliance with NCQA standards.
• Ensured 100% adherence to HIPAA and confidentiality policies.
• Processed and reviewed patient records for accuracy and completeness.
• Executed abstraction of EEDA and WCC abstraction to support HEDIS compliance.
• Supported team in meeting strict deadlines during reporting periods.
• Consistently exceeded productivity and accuracy goals during HEDIS season.

• Assisted providers with creating progress notes using note writer and smart tool.
• Helper provider attain meaningful use with documentation.
• Assisted front-desk with appointment entry, scheduling, canceling, and recalling of appointments.
• Delivered user training, maintained HIPAA compliance, and supported go-lives and system upgrades.
• Assisted providers with placing orders and clinic med administration and dragon.
• Worked flexible hours: night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Trained and mentored new personnel to fulfill various roles.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Delivered at-the-elbow (ATE) support during soft Epic go-lives, assisting clinical staff with real-time navigation, documentation, and order entry.

• Provided personalized support to build user confidence and readiness ahead of full-scale implementation.

• Collaborated with project managers and clinical leads to resolve workflow challenges and optimize system use during soft launch phases.

• Trained end users on Epic modules including Hyperspace, ClinDoc, Orders, and Ambulatory in alignment with hospital protocols.

• Identified and escalated system issues and workflow inefficiencies to technical teams for timely resolution.

• Monitored system performance and user engagement, supporting real-time adjustments for a smoother go-live transition.

• Delivered at-the-elbow (ATE) support during MEDITECH EMR go-lives, offering real-time, hands-on assistance to clinical and administrative staff.
• Provided guidance on system navigation, documentation, and order entry directly at the point of care to ensure seamless workflow adoption.
• Resolved user questions and workflow issues on the floor, enhancing staff confidence and system usability.
• Identified knowledge gaps during ATE support and delivered targeted one-on-one training and coaching to enhance end-user proficiency and drive system adoption.

• Supported Cerner EMR implementation projects across hospitals and clinics, ensuring on-time deployment and smooth end-user adoption.
• Delivered workflow-specific training to clinical and administrative staff, including physicians, nurses, and ancillary departments, tailored to their roles and responsibilities.
• Provided at-the-elbow (ATE) support during Cerner go-lives, offering real-time guidance on clinical documentation, order entry, and chart navigation to enhance user confidence and efficiency
• Conducted one-on-one and group training sessions customized to specific Cerner modules, including PowerChart, FirstNet, SurgiNet, and RadNet.
• Troubleshot technical and workflow issues on-site, escalating critical concerns to IT teams while ensuring minimal disruption to patient care.
• Facilitated smooth transitions from legacy systems by assisting users in mapping old workflows to Cerner equivalents.
  

• Managed crew schedules, monitored project performance, and implemented improvements.
• Conducted daily clinic visits to provide on-site support, resolve issues, and maintain high levels of staff engagement.
• Acted as a liaison between on-site staff, IT leadership, and project managers to ensure smooth communication and escalation handling.
• Delivered informal training and Epic navigation support to end users.
• Reallocated staff to high-need areas, ensuring adequate coverage and support in clinics requiring additional assistance.
  

• Resolved EMR access, workflow, hardware/software, and printing issues both remotely and on-site.
• Supported users remotely and on-site, handling login, password resets, and hardware/software troubleshooting.
• Managed tickets via ServiceNow, ensuring SLA compliance and accurate escalation.
• Diagnosed and escalated technical issues; ensured resolution tracking with technical teams.

• Coordinated technical rollout schedules with internal and external teams.
• Collaborated with clinical and technical teams to implement EHR (Electronic Health Records) updates across multiple departments, reducing downtime during transition periods.
• Provided hands-on technical support and user training for healthcare professionals, improving adoption rates of new platforms.
• Maintained detailed documentation of equipment installation, testing protocols, and user feedback for continuous process improvement.

• Delivered compassionate, person-centered support to individuals with intellectual and developmental disabilities in both residential and community-based settings.
• Assisted clients with activities of daily living (ADLs), including personal hygiene, grooming, dressing, toileting, and meal preparation.
• Observed and documented changes in clients’ physical, emotional, and behavioral status, promptly reporting to supervisors and healthcare personnel.
• Safely administered medications in accordance with care plans and organizational protocols.