Summary
Overview
Work History
Skills
Education
References
Timeline
Generic

Saheed Imoru

Douglasville,Georgia

Summary

Healthcare Customer Service and IT Professional highly experienced with EMR applications along with project/program management skills, implementation experience, and practical skills within EPIC CERNER, HEDIS ABSTRACTION/OVERREADER and MEDITECH. I possess extensive knowledge in HEDIS data abstraction, ensuring accurate and timely medical record abstraction for HEDIS reporting. Proficient in Epic system software, I excel in manipulating Hyperspace, Workspace, and Workbench, as well as configuring Smart Tools for generating Smart Text, Phrases, and Lists. With a solid understanding of speech recognition software, particularly Dragon for physician dictation, I am adept at troubleshooting and resolving technical issues. My experience includes developing and interpreting technical documentation for training and user procedures. I have strong written and verbal communication skills, enabling me to effectively manage relationships across various management tiers. I strictly adhere to company policies during technical support processes and maintain computer literacy in hardware, software, and operating systems.

Overview

3
3
years of professional experience

Work History

Hedis Abstractor/Hedis Abstractor/Research Assistant

Molina Healthcare
01.2023 - 05.2023
  • Traveled to medical facilities in specified area region from home to complete review services.
  • Uploaded scanned medical records daily, maintained communication lines with outcome advocate.
  • Contributed to the development and implementation of strategies to enhance HEDIS performance and optimize data quality.

Hedis Abstractor/Reviewer

CVS Healthcare
01.2022 - 05.2022
  • Supported HEDIS data collection and abstraction initiatives by systematically extracting data from electronic health records and paper records.
  • Reviewed patients' charts to validate the accuracy of collected data and identify potential gaps in documentation.
  • Conducted medical record abstraction, located and reviewed all assigned medical charts, copied all supporting documentation per specifications, and entered data into the applicable software system.
  • Abide by all HIPAA confidentiality requirements.

Beaker

Prism Health Systems
Columbia, SC
02.2021 - 03.2021
  • Helped and trained end-users with building customized report, assisted analysts with send out, Micro and Point of Care test build and fixes, helped and trained end-users with the use of the rover device while collect specimen on the floor, recognized unexpected or/and implausible results, errors and problem with patient test, supported end-users to transcribe lab results and attach to patient charts, initiated all morning operations in the lab in anticipation of Lab Technicians arrival, performed waived and automated analytical processes, including semi-qualitative, qualitative, or quantitative test automatically performed by an instrument.

Epic Activation Support Beaker

Baylor Scott & White Health
Dallas, Allen
06.2020 - 07.2020
  • Provided support for Beaker application, helped and trained end-users with building customized report, assisted analysts with send out, Micro and Point of Care test build and fixes, helped and trained end-users with the use of the rover device while collect specimen on the floor, recognized unexpected or/and implausible results, errors and problem with patient test, supported end-users to transcribe lab results and attach to patient charts, initiated all morning operations in the lab in anticipation of Lab Technicians arrival, performed waived and automated analytical processes, including semi-qualitative, qualitative, or quantitative test automatically performed by an instrument.

Cadence and Ambulatory support

Piedmont Hospital
Augusta, Georgia
10.2023
  • Assisting Front Desk in registering and scheduling of patient for appointment, assisting front desk on co-pay of patient, assisted front desk with ad-hoc transport request and canceling a transport request, assisted end users with security, printing, Lab and display board issues, incident resolution, assisted Online ticket submission.

Beaker

University Hospital
Cleveland, Ohio
09.2023
  • Helping Nurses in documentation of Receiving Specimen, helping Doctors in Sign of cases, helping Nurses in Parking list, helping Nurses in Documentation of Requisition Entry.

ATHENA GOLIVE
Austin, Texas
08.2023
  • Helping front desk to schedule appointment, assisting front desk in collection of co-pay, assisting front desk in checking in patient, assisting front desk in walking in of patient.

Medical Chart Abstraction

METHODIST CLEAR LAKE HOSPITAL
Houston, Texas
07.2023
  • Supporting data from various source including medical records, clinical information system, perform clinical data abstraction base on project specific work and validate clinical data in response to quality check, manage request of data and provide comprehensive quality management report including utilization, outcome study and scorecards, generate Summary reports of clinical measurement and required regulatory accreditation.

Clindoc and Cadence Support

RWJBH
New Jersey
05.2023
  • Assisting Nurses in printing of label for blood, assisting Nurses in adding new patient to their list, assisting nurses in giving medication to the patient, assisting Front desk in registering and scheduling of patient for appointment, assisting front desk on co-pay of patient.

Cadence and Ambulatory support

Mosaic Life Care
03.2023
  • Assisting Front Desk in registering and scheduling of patient for appointment, assisting front desk on co-pay of patient, assisted front desk with ad-hoc transport request and canceling a transport request, assisted end users with security, printing, Lab and display board issues, incident resolution, assisted Online ticket submission.

HEDIS DATA ABSTRACTION

KAISER PERMANENTE MEDICAL GROUP
Atlanta, Georgia
12.2022
  • Flexibility to engage in various record retrieval and abstraction projects based on organizational needs, coordinate with provider offices for the retrieval or download of charts, monitor vendor software for additional reviewer notes, addressing and resolving any identified issues or discrepancies, organize and post records accurately to designated platforms for further processing by HEDIS Admin staff and upload to HEDIS vendor software, responsible for review of medical records and abstraction of critical HEDIS data elements into a specified data entry portal to support HEDIS reporting and Quality Improvement, maintain accuracy thresholds as set forth by University Hospital, comply with HIPAA Laws and regulations and Data entry into UH proprietary software.

Beaker and Beacon Ambulatory support

Stanford Health
Palo Alto
11.2022
  • Assisting Nurses in placing of specimen, assisting in collection of Specimen, documentation of specimen.

Cadence and Ambulatory support

Evergreen Monroe Health
Monroe, WA
10.2022
  • Assisting Front Desk in registering and scheduling of patient for appointment, assisting front desk on co-pay of patient, assisted front desk with ad-hoc transport request and canceling a transport request, assisting end users with security, printing, Lab and display board issues, incident resolution, assisted Online ticket submission.

ATHENA GOLIVE
08.2022
  • Helping front desk to schedule appointment, assisting front desk in collection of co-pay, assisting front desk in checking in patient, assisting front desk in walking in of patient.

CLINDOC

Baptist Health Hospital
Jacksonville, Florida
07.2022
  • Assisting Nurses in printing of label for blood, assisting Nurses in adding new patient to their list, assisting nurses in giving medication to the patient.

Cadence and Ambulatory support

CTG VCU
Richmond, Virginia
12.2021
  • Assisting Front Desk in registering and scheduling of patient for appointment, assisting front desk on co-pay of patient, assisted front desk with ad-hoc transport request and canceling a transport request, assisting end users with security, printing, Lab and display board issues, incident resolution, assisted Online ticket submission.

Ambulatory and front Desk Support

Elite Groups
Hampstead, New-York
08.2021
  • Assisting Front Desk in registering and scheduling of patient for appointment, assisting front desk on co-pay of patient, assisted front desk with ad-hoc transport request and canceling a transport request, assisted nurses with the discharge workflow.

Beaker

Cape Cod Health
Boston
11.2020
  • Helped and trained end-users with building customized report, assisted analysts with send out, Micro and Point of Care test build and fixes, helped and trained end-users with the use of the rover device while collect specimen on the floor, recognized unexpected or/and implausible results, errors and problem with patient test, supported end-users to transcribe lab results and attach to patient charts, initiated all morning operations in the lab in anticipation of Lab Technicians arrival, performed waived and automated analytical processes, including semi-qualitative, qualitative, or quantitative test automatically performed by an instrument.

Athena Activation

Strawberry Plain Medical Center
, KN
09.2020
  • Trained the end user on documenting and resulting EKG, trained on how to tie a result to an order, educated Front Desk in checking in & Checking out and no Show Workflow, printing a full encounter summary, sliding fee workflow, educated Front desk staff on Registration of new patients and adding insurance, providing letter to patients, merging Patients.

REMOTE CUSTOMER SERVICE REPRESENTATIVE

TYME GLOBAL TECHNOLOGIES
  • Helped patients with scheduling appointments, gathered patient information, assisted patients with any questions they may have, explained processes, forms, and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures to acquire the vaccination, managed required information according to client policies and procedures, managed professional, compassionate, and concierge-like service to patients, HIPAA adherence.

REMOTE CUSTOMER SERVICE REPRESENTATIVE

STATE OF NY INBOUND/OUTBOUND
  • Helped patients with scheduling appointments, gathered patient information, assisted patients with any questions they may have, explained processes, forms, and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures to acquire the vaccination, managed required information according to client policies and procedures, managed professional, compassionate, and concierge-like service to patient.

Skills

  • Clinician and end-user training
  • Clinical workflow analysis
  • Clinician and end-user support
  • Abstracting and Conversions
  • Assessment and evaluation delivery
  • Troubleshooting and issue resolution
  • ClinDoc, Beaker, Ambulatory, Orders, Cadence, Hedis abstraction
  • Epic Abstraction

Education

NIM -

Nigeria Institute of Management
01.2011

BSc Business Administration -

Olabisi Onabanjo University
Ogun, Nigeria
12.2008

References

Available upon request.

Timeline

Cadence and Ambulatory support

Piedmont Hospital
10.2023

Beaker

University Hospital
09.2023

ATHENA GOLIVE
08.2023

Medical Chart Abstraction

METHODIST CLEAR LAKE HOSPITAL
07.2023

Clindoc and Cadence Support

RWJBH
05.2023

Cadence and Ambulatory support

Mosaic Life Care
03.2023

Hedis Abstractor/Hedis Abstractor/Research Assistant

Molina Healthcare
01.2023 - 05.2023

HEDIS DATA ABSTRACTION

KAISER PERMANENTE MEDICAL GROUP
12.2022

Beaker and Beacon Ambulatory support

Stanford Health
11.2022

Cadence and Ambulatory support

Evergreen Monroe Health
10.2022

ATHENA GOLIVE
08.2022

CLINDOC

Baptist Health Hospital
07.2022

Hedis Abstractor/Reviewer

CVS Healthcare
01.2022 - 05.2022

Cadence and Ambulatory support

CTG VCU
12.2021

Ambulatory and front Desk Support

Elite Groups
08.2021

Beaker

Prism Health Systems
02.2021 - 03.2021

Beaker

Cape Cod Health
11.2020

Athena Activation

Strawberry Plain Medical Center
09.2020

Epic Activation Support Beaker

Baylor Scott & White Health
06.2020 - 07.2020

REMOTE CUSTOMER SERVICE REPRESENTATIVE

TYME GLOBAL TECHNOLOGIES

REMOTE CUSTOMER SERVICE REPRESENTATIVE

STATE OF NY INBOUND/OUTBOUND

NIM -

Nigeria Institute of Management

BSc Business Administration -

Olabisi Onabanjo University

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