June Ferguson
Sandwich,IL
Summary
Detail-oriented Billing Analyst with 20 years of experience working on core and voluntary coverages for group customers.
Overview
32
32
years of professional experience
Work History
MIB Billing Analyst
MetLife
Aurora, IL
01.2016 - 10.2020
- Conducted monthly pre-billing review and data quality analysis of core and voluntary coverages to verify complete accuracy of invoices delivered to customers and providers.
- Provided exceptional service to customers requiring assistance such as account questions.
- Completed internal reporting
- Partnered with Sales and CSC on a daily basis to ensure everyone knew of any challenges.
- Implemented proper execution of monthly collection letters and escalation process.
Billing Specialist
MetLife
Aurora, IL
01.2011 - 01.2016
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with CSC's in the Mid-Atlantic region to be sure their billing was clean and up to date.
- Performed targeted collections on past due accounts aged over 60 days.
- Was the first to manually create an FMR for region and CSC.
Remittance Analyst
MetLife
Aurora, IL
06.2005 - 01.2011
- Pulled wires and checks from Mellon Bank on a daily basis.
- Sent wires to customers when needed, got needed approvals and reviews.
- Entered complex bills into system and allocated cash.
- Helped to train GOSC when they started doing the Type A bills.
- Worked with speed and accuracy to complete billing each day
- Had excellent knowledge of MF2 and other billing systems.
Proposals Coordinator
Metlife
Aurora, IL
05.2001 - 05.2005
- Worked collaboratively with departments to increase success with bid opportunities and supported internal initiatives to improve value proposition.
- Summarized detailed proposal information in internal management reviews and customer fact-finding meetings.
- Worked creatively and analytically in problem-solving environment, internally and with clients.
Designing MetFACS2 Team
MetLife
Aurora, IL
05.1998 - 05.2001
- Developed, tested and assessed MF2 (MetFACS2).
- Conducted research to test and analyze feasibility, design, operation and performance of system.
- Provided technical support and project management for design, engineering and development of MF2 .
- Built functional prototypes of to meet design specifications.
- Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.
Account Specialist/CSC
MetLife
Aurora, IL
01.1995 - 04.1998
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Responsible for all aspects of the customer's account including underwriting, contracts, billing and service.
Administrative Assistant
MetLife
Aurora, IL
09.1988 - 01.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels for all employees.
- Sent reports out to the customer on a monthly basis.
Education
High School Diploma -
Somonauk High School
Somonauk, IL06.1985
Skills
- Verbal and Written Communication
- Detail oriented
- MetFACS2
- ARTS Referral System
- Excel
- CBS
- DAT
- MetLink
Timeline
MIB Billing Analyst
MetLife
01.2016 - 10.2020
Billing Specialist
MetLife
01.2011 - 01.2016
Remittance Analyst
MetLife
06.2005 - 01.2011
Proposals Coordinator
Metlife
05.2001 - 05.2005
Designing MetFACS2 Team
MetLife
05.1998 - 05.2001
Account Specialist/CSC
MetLife
01.1995 - 04.1998
Administrative Assistant
MetLife
09.1988 - 01.1995
High School Diploma -
Somonauk High School