Years of professional experience in luxury hotel industry
Ji Yoon "June" Kim
Napa,CA
Summary
Forward-thinking Management professional bringing 5 years of expertise in luxury hotel sector businesses. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
5
5
Work History
Assistant Front Office Manager
Four Seasons Napa Valley
Calistoga, CA
08.2022 - Current
- Oversaw work processes and performed quality control tasks to increase revenue and dramatically generated positive client feedback by 23%.
- Achieved Forbes Travel Guide's five stars award within 4 months time span by addressing corporate goals and coaching 12 front office staffs and 4 front of house departments through day-to-day work and service standards.
- Analyzed complex client issues through root-cause analysis and made appropriate business adjustments to meet needs and address concerns.
- Provided reporting for forecast analysis and ad-hoc reporting in support of senior management's decision-making.
Executive Club Supervisor
Four Seasons Hong Kong
Hong Kong, Hong Kong
12.2021 - 07.2022
- Applied strong leadership talents by overseeing 7 line staffs daily and contributed problem-solving skills to maintain team efficiency and organize workflows.
- Assisted manager to enforce rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Front Office Officer
Four Seasons Hong Kong
Hong Kong, Hong Kong
09.2018 - 11.2021
- Reconciled over 5 end-of-day reports to determine accurate billing and payment processing.
- Established technical improvements to enhance internal systems and processes.
- Implemented inventory control for back-office supplies, computers, and work-stations.
Front Office Task Force
Four Seasons Seoul
Hong Kong, Hong Kong
10.2019 - 12.2019
- Devised feedback from staffs and clients and prepared operational reports to assist senior management in streamlining Concierge and Executive Club operations.
- Prepared daily shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Science - Hotel Management
The Hong Kong Polytechnic University
Hong Kong09.2018
Skills
- Senior Leadership Support
- Conflict Management
- Complex Problem-Solving
- Persuasion Skills
- Team Leadership
- Business Correspondence
- Account Reconciliation
- Deadline Adherence
- Policy and Procedure Modification
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Professional Working
Timeline
Assistant Front Office Manager
Four Seasons Napa Valley
08.2022 - Current
Executive Club Supervisor
Four Seasons Hong Kong
12.2021 - 07.2022
Front Office Task Force
Four Seasons Seoul
10.2019 - 12.2019
Front Office Officer
Four Seasons Hong Kong
09.2018 - 11.2021
Bachelor of Science - Hotel Management
The Hong Kong Polytechnic University
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